Electronic Commerce and Business Communications

Electronic Commerce and Business Communications

by Michael Chesher, Rukesh Kaura

Paperback(1st Edition.)

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Product Details

ISBN-13: 9783540199304
Publisher: Springer London
Publication date: 07/01/1998
Series: Practitioner Series
Edition description: 1st Edition.
Pages: 274
Product dimensions: 6.10(w) x 9.25(h) x 0.03(d)

Table of Contents

A.- 1. Business Context.- Three Introductory Scenarios.- Purchasing a Gif.- Sending Minutes of a Meetin.- Small Business Use.- People and Information Technology.- The Business Manager.- Competition.- Case Study — Wincanton Logistics.- Speed/Time to Market.- Example — Financial Services.- Example — Fashion Industry.- Example — Office Supplies.- Quality.- Customer Service.- Example — Domestic Insurance.- Example — Automotive After-market.- Business Productivity Improvements.- 2. Organizational/Cultural Changes.- From Downsizing to Rightsizing.- Business Process Re-engineering.- What is BPR?.- Cultural Change.- IT and Empowerment.- Where BPR Fails.- BPR In Europe.- Buzzword or Strategy.- 3. Information Society and Technology Impact.- Background.- Efficiency Improvements.- Example — Hawker Siddeley Aviation.- Personal Effectiveness.- Competitive Edge.- Example — AA Sabre System.- Example — American Hospital Supply Company.- Example — Benetton.- Example — DHL.- New Generation.- Information Society.- European Initiatives.- US Initiatives and the Internet.- Initiatives in the Far East.- Internet Shaping IT Strategies.- Information Technology Trends.- End User Computing.- Distributed Computing.- Networking.- Multimedia and the Web.- Change and Information Technology.- 4. Electronic Commerce Evolution.- Example — Retail Banking.- Birth of Electronic Commerce.- Messaging Technology.- Electronic Mail (E-mail).- Example — GE.- Electronic Data Interchange (EDI).- Case Study — Henkel.- Application Messaging (AM).- Case Study — The Stationary Office.- Characteristics of Electronic Commerce.- Electronic Commerce from an IT perspective.- Teleworking.- Outsourcing of IT Functions.- Internet — Removing the Barriers.- Convergence Between Domestic and Business Usage.- Values Added Network Services.- Internet Service Providers.- World Wide Web Creating Marketspaces.- B.- 5. Traditional Business Communications.- Working with Information.- Media Choices.- Historical perspective.- Factors Impacting Media Choices.- Patterns of Business Communications.- Post.- Telex.- Telephone.- Voicemail.- Facsimile.- Corporate Messaging in Evolution.- 6. Introduction to Electronic Commerce.- Background.- Electronic Mail for People (E-mail).- The Standards Issue.- Electronic Mail to Telex, FAX and Postal Delivery.- Universal Mailbox.- Electronic Mail Enabled Applications.- Electronic Data Interchange for Computer Applications.- Benefits of EDI.- Differing Characteristics of EDI.- EDI Standards.- Transmitting EDI Messages.- Application Messaging and CORBA.- Information Management (Notes, Exchange & Web).- Directory Services.- Organizational Considerations.- 7. Internet Dominance of Electronic Commerce.- What is the Internet.- Overview of Internet Technologies.- Intranets and Extranets.- Various Examples.- Case Study — BT.- Case Study — Tyson Food.- Internet Commerce Evolution.- Electronic Marketplaces and the Web.- Basic Model.- Business to Consumer (e-commerce).- Case Study — Slate.- Business to Business (E-commerce).- Case Study — GE Lighting.- EDI over the Internet.- EDI Web Forms.- Security.- 8. Business Strategies for Electronic Commerce.- Extended Enterprise.- Strategic Management & Information Technology.- Information Systems Development Framework.- Macro Planning.- Micro Planning.- Information Analysis.- System Development Process.- Approaches to the Integration of Business and IT Strategies.- Integration Summary.- Electronic Commerce Strategy Development.- Business Driven.- Customer Focus.- The Extended Organization.- Remaining Flexible.- Integration.- Information and Knowledge.- Key Supporting IT Strategies.- Thick Architecture.- Application Software Packages.- Networking.- Electronic Messaging.- Desktop Strategy.- Secutity.- Key Supporting IT Strategies Summary.- C.- 9. Open Systems.- Worldwide Problem.- Why Use Standards?.- What are Standards?.- De Jure Standards Makers.- Internet Standards Process.- What are Open Systems?.- Operating Systems.- UNIX Standards Makers.- Networking.- New Meaning for Open Systems.- 10. Communications Fundamentals.- Computer Communications.- The Telephone Analogy.- Transferring a File.- Network Architectures.- Communications and Standards.- OSI Network Architecture.- Internet TCP/IP Network Architecture.- Types of Connection.- Terminal Connections.- Modem Connections.- Digital Switching Technology.- Popular Modem Standards.- Permanent Connections.- Asynchronous versus Synchronous.- Types of Network.- Integrated Services Digital Network (ISDN).- Global Networks.- Local Area Networks (LAN).- Wide Area Networks (WAN).- Interworking.- File Transfer.- Terminal Emulation.- File Sharing.- Remote Logon.- Electronic Messaging.- Interoperability.- Microwave and Satellite Communication.- High Performance Networking.- Fast Packet Switching.- Asynchronous Transfer Mode.- Summary.- 11. Desktop Computing.- Moore’s Law & Hardware Evolution.- Reduced Instruction Set Computers (RISC).- The Role of the Network.- Internet — The Pandora’s Box.- Software Evolution.- The Emergence of MS-DOS.- Bridging the Cognitive Gap.- Network Operating Systems.- David and Goliath.- Case Study — Windows.- The Other Players.- Software Suites.- Advantages.- Disadvantages.- Evolution of the Suite.- 12. Group-Working.- The Evolution and Growth of Groupware.- Groupware Environments.- Case Study — Lotus Notes.- The Advent of the Intranet.- Workflow Software/Computing.- Links with Business Process Re-engineering (BPR).- Evolution of Workflow.- The Intelligent Agent.- The Information River.- Conferencing and Consensus Building Software.- Schedule/Diary Software.- Challenges with Scheduling Software.- Justifying and Implementing Groupware.- Groupware — Here to Stay.- Videoconferencing.- Growth of Videoconferencing.- Videoconferencing on the Desktop.- Videoconferencing- Glorified Videophone?.- Applications of Videoconferencing.- The Value of Videoconferencing.- 13. Security.- The Elusive Search for Security.- Computer Fraud.- Passwords.- Securing Electronic Commerce.- What is Cryptography.- The Use of Keys.- Algorithms.- Data Encryption Standard (DES).- Rivest-Shamir-Adleman (RSA).- International Data Encryption Algorithm (IDEA).- Authentication and Integrity Checks.- Digital Signatures and Repudiation.- Finding the Key — A Question of Management.- Certificates, Certification Authorities and Revocation Lists.- Some Legal Consequences.- The CAPSTONE Project.- The “Clipper” Chip.- The Digital Signature Standard.- Secure Hash Standard (SHS).- Securing the Internet.- Internet Privacy Enhanced Mail.- Secure MIME (S/MIME).- Pretty Good Privacy (PGP).- Securing the Web.- Secure Sockets Layer (SSL).- Secured HTTP (S-HTTP).- Securing Credit Card Transactions.- The Firewalls.- Screening Router.- Gateway.- Screened Host Gateway.- Security of the Future.- Biometric Security.- Fingerprint Analysis.- Retina Scan Analysis.- Voice Analysis.- 14. Standards in Electronic Commerce (1).- Electronic Mail — E-mail.- X.400 — Inter Personal Messaging.- The Postal Analogy and X.400.- X.400 Terminology.- Internet Standards.- SMTP/MIME — Electronic Mail.- POP and IMAP — Message Access Protocols.- DNS — Directory Name Service.- Internet and X.400 Service Models.- Internet and X.400 E-mail Co-existence.- EDI Standards.- EDI Message Structure.- Operation of EDI.- EDI Standards Summary.- EDI and X.400.- EDI and Internet.- X.500 Directory and LDAP.- 15. Standards in Electronic Commerce (2).- The Myth.- Object Linking and Embedding (OLE).- OpenDoc.- Open Document Architecture (ODA).- Mark-up Languages.- SGML.- HTML.- XML.- Translation Devices.- Platform Interchange.- Collaborative Environments.- Open Collaborative Environment (OCE).- Messaging.- Directory Services.- Security Services.- Compression Techniques.- Lossless Compression.- Lossy Compression.- New Advances in Compression Techniques.- Multi-media Standards.- Standards in Multimedia Coding.- 16. Mobile Computing.- Nomads of the Future.- The Next Generation of Hardware.- Electronic Personal Assistants.- Case Study — The Apple Newton MessagePad.- PCMCIA — The Smart Card.- Growth of PCMCIA Cards.- Cutting the Umbilical Cord.- Paging Networks.- Wireless Local Area Network (LAN).- Wireless MAN/WAN (Metropolitan/Wide Area Network).- Cellular Technology.- Satellite Technology.- Who is using Wireless Networks, and Why?.- Remote Access.- Remote Control.- Remote Client (RC).- The Future of Wireless Networks.- Reference List.- D.- Acronyms and Glossary.

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