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W. Edwards Deming's 11th Point for Management reads, "Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership." Was Deming really repudiating one of Peter Drucker's most respected tools for leaders, Management by Objectives? Does this mean that goal-setting is an inappropriate leadership tool?
John Sullivan argues that Deming did not mean the elimination of goal-setting as a leadership tool. What he was opposed to was the misuse and abuse of goal-setting by leaders who had little or no knowledge of the processes under study. Sullivan shows leaders the proper use of MBO as a management tool by defining its principles, creating SMART goals, and treating employees with dignity and respect while fully involving them in the goal-setting process.
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About the Author
He has had a wide variety of career experiences. He has served as a Marine Corps fighter pilot, a squadron and air station commander, senior staff officer, consultant, quality examiner, athletics director, professor, and conference commissioner. He is widely acclaimed as an authority on servant leadership as an author, a teacher and a practitioner.
A highly decorated Vietnam veteran, prior to entering academia he served for 28 years in the U.S. Marine Corps as a helicopter gunship pilot, fighter pilot, squadron commander, senior staff officer, base commander, and professor, retiring as a colonel. As a senior staff officer in the Pentagon, he was Program Coordinator for what was then the Department of the Navy's largest development and acquisition program, the F/A-18 Hornet aircraft. While he was the Commanding Officer, Marine Corps Air Station Beaufort, SC, the base was selected in worldwide competition as the best installation in the Marine Corps and received the prestigious Commander-in-Chief's Award for Installation Excellence.
He was the Course Director of Policy Making and Implementation within the National Security Decision Making Department and professor of management at the Naval War College, Newport, RI. He taught in the graduate program primarily in leadership education.
An American Society for Quality Certified Quality Manager, he was a founder of the Rhode Island Area Coalition for Excellence (RACE), helped design its State quality award, and was its first lead examiner.
Following his military career, Sullivan served for nine years as an associate professor of business at Montreat College, Montreat, NC. His teaching focus was in the disciplines of leadership and management.
He is a graduate of the University of Southern California, Webster University and the Naval War College.
Visit http://www.servantleaderministries.org for more information on servant leadership or the author.