Emotional Design: Why We Love (or Hate) Everyday Things

Emotional Design: Why We Love (or Hate) Everyday Things

by Don Norman


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Product Details

ISBN-13: 9780465051366
Publisher: Basic Books
Publication date: 05/09/2005
Pages: 272
Sales rank: 487,471
Product dimensions: 5.37(w) x 8.12(h) x 0.75(d)

About the Author

Don Norman is Director of the Design Lab at the University of California, San Diego, former Apple Vice President, and co-founder of the Nielsen Norman Group. His many books include The Design of Everyday Things, The Design of Future Things, and Living with Complexity.

Table of Contents

Prologue: Three Teapots3
Part IThe Meaning of Things
1Attractive Things Work Better17
2The Multiple Faces of Emotion and Design35
Part IIDesign in Practice
3Three Levels of Design: Visceral, Behavioral, and Reflective63
4Fun and Games99
5People, Places, and Things135
6Emotional Machines161
7The Future of Robots195
Epilogue: We Are All Designers213
Personal Reflections and Acknowledgments229

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Emotional Design : Why We Love (or Hate) Everyday Things 3 out of 5 based on 0 ratings. 7 reviews.
Guest More than 1 year ago
This book is a continuation of Norman's excellent 'The Design of Everyday Things'. Here he discusses how our visceral, behavioral, or reflective reaction to things and processes bear upon their value to us. The book started out strong, but I was disappointed in Norman's digression into robotics:their future as machine emotion is programmed into their creation. I would have preferred more discussion on the emotional impact of things we deal with now; more examples, more challenges to designers of the accouterments of our daily lives. Still and all, Norman is an engaging writer with a childlike fascination for our world.
alspray on LibraryThing 8 months ago
In the epilogue of this book, Don Norman expresses his gratitude to a myriad of people who helped him organize many years worth of disparate notes into a cohesive book. For me, `Emotional Design¿ remained rather disconnected. Not in an altogether bad way, the book reads like the (slightly rambling) classroom lecture from a venerable guru ¿with the reader left to pull it all together.

Norman offers an illuminating model - distinguishing between 3 layers of design: visceral, behavioral and reflective - to understand why people like the objects they do. And like `Design of Everyday Things¿ he explores this model with numerous fun and apropos examples. But soon the book wanders from discussion of this cognitive model to pondering on the future of design.

According to Norman this future will be marked by our increased dependence on smart robots in every facet of life, where the more we grow to depend on these servants of our own making ¿ functionally and emotionally - the more the line between man and robot will become less and less clear. All this talk of material stuff and robotic servitude makes `Emotional Design¿ a testament to American consumerism and I was moderately disappointed by the lack of freshness here.

A worthwhile read from the man who brought us `The Design of Everyday Things¿, but ultimately one that falls in the category of `plane book¿. That is, the type of book I read on a plane because I know I¿ll have no other escape.
Katya0133 on LibraryThing 8 months ago
Interesting thoughts and meanderings, but less concrete or cohesive than The Design of Everyday Things.
dvf1976 on LibraryThing 11 months ago
Started off strong, but seemed to lose cohesion as it progressed.There are three levels of design:*Visceral Design - Appearance*Behavioral Design - The pleasure and effectiveness of use*Reflective Design - Self-image, personal satisfaction, memories
jcbrunner on LibraryThing 11 months ago
Norman's title asks an interesting question. Why do we love or hate things? Unfortunately, the book does not even hint at answering that question.Instead, the author painfully rambles on topics well beyond his expertise (text messages, console games, ...). Norman rediscovers the basic facts of marketing and reiterates its tired textbook examples. Only pointy-haired bosses will be enlightened. Why did I not like this book? Because it promised expertise but contained pomposity and banalities.Your time is better spent (re-)reading Norman's classic The Design of Everyday Things.
danamckay on LibraryThing 11 months ago
This book, a follow up from Norman's earlier work 'The Design of Everyday Things' talks about why some unusable things are well loved despite our frustrations -- because in some way they manage to inspire warm feelings. Normal again illustrates with examples of things that have a wow factor but are completely unusable, and with examples of functional-but-dull things.Most of this book is excellent, but the three chapters where Norman speculates about how robots having emotion is going to change the world really didn't interest me; unless you are especially interested in artificial intelligence, robots and robot theory, I recommend skipping those chapters.
Anonymous More than 1 year ago