The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations / Edition 1

The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations / Edition 1

ISBN-10:
0787956902
ISBN-13:
9780787956905
Pub. Date:
06/28/2001
Publisher:
Wiley
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Overview

The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations / Edition 1

How does emotional intelligence as a competency go beyond the individual to become something a group or entire organization can build and utilize collectively? Written primarily by members of the Consortium for Research on Emotional Intelligence in Organizations, founded by recognized EI experts Daniel Goleman and Cary Cherniss, this groundbreaking compendium examines the conceptual and strategic issues involved in defining, measuring and promoting emotional intelligence in organizations. The book's contributing authors share fifteen models that have been field-tested and empirically validated in existing organizations. They also detail twenty-two guidelines for promoting emotional intelligence and outline a variety of measurement strategies for assessing emotional and social competence in organizations.

Product Details

ISBN-13: 9780787956905
Publisher: Wiley
Publication date: 06/28/2001
Series: Jossey-Bass Business and Management Series
Edition description: 1 ED
Pages: 384
Product dimensions: 7.34(w) x 9.41(h) x 1.24(d)

Table of Contents

Tables, Figures, & Exhibits xi

Foreword xv
Warren Bennis

Preface xix

The Contributors xxvii

PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1

1 Emotional Intelligence and Organizational Effectiveness 3
Cary Cherniss

2 Emotional Intelligence: Issues in Paradigm Building 13
Daniel Goleman

3 An EI-Based Theory of Performance 27
Daniel Goleman

4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45
Lyle M. Spencer

5 Measurement of Individual Emotional Competence 83
Marilyn K. Gowing

6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132
Vanessa Urch Druskat, Steven B. Wolff

PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157

7 Using Human Resource Functions to Enhance Emotional Intelligence 159
Ruth L. Jacobs

8 The Challenge of Hiring Senior Executives 182
Claudio Fernández-Aráoz

PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207

9 Training for Emotional Intelligence: A Model 209
Cary Cherniss, Daniel Goleman

10 How and Why Individuals Are Able to Develop Emotional Intelligence 234
Richard E. Boyatzis

11 Developing Emotional Competence Through Relationships at Work 254
Kathy E. Kram, Cary Cherniss

12 Implementing Emotional Intelligence Programs in Organizations 286
Cary Cherniss, Robert D. Caplan

References 305

Name Index 327

Subject Index 333

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