Table of Contents
Preface
Acknowledgments
The Authors
Part One: Quality Assurance in Ambulatory Care
Improving Quality: The Key to Excellence in Health Care
Developing a Framework for Quality Assurance
Quality Assurance Programs in Five Diverse Settings
Part Two: Key Components in Developing a Successful Quality Assurance Program
Defining the Aims of Quality Assurance
Structuring a Program and Gaining Organizational Commitment
Deciding What to Monitor and Evaluate
Establishing Guideposts for Comparison
Collecting and Analyzing Data
Selecting an Instrument for Evaluating the Quality of Care
Resolving Problems and Tracking Results
Formalizing Quality Assurance Through a Written Record
Part Three: Achieving Success Now and in the Future
Nine Essential Priciples for Effective Quality Assurance Programs
Responding to Immediate Challenges
Toward the Next Generation: The Future of Quality Assurance
Resource A: Selection and Descriptions of the Five Case Study Sites
Resource B: Sample Scope of Services REviews
Resource C: Selected Aspects and Indicators
Resource D: Glossary
Resource E: Sample Quality Assurance Plans
Resource F: Annotated Bibliography
References
Index
