Steel your team against the unexpected by planning foruncertainty
Extraordinary Outcomes presents an innovative approach tothinking and planning, giving leaders a playbook for dealing withuncertainty. Written by internationally recognized authorities onproblem solving and creativity in organizations, this book providesan alternative outlook on business strategy and people managementfor leaders navigating uncertain waters, where the future isanything but guaranteed. The framework is the result of research inmultiple fields and the authors' experiences with individuals,teams, and organizations, with examples from real-world situationsthat illustrate the concepts and dynamics at work to give readersdeeper insight. The focus is on conquering uncertainty –eliminating it where possible, reducing it where it can be reduced,and embracing it when it's inevitable.
Traditional ways of thinking and planning do not work in theface of an uncertain future. Frequently there are just noguarantees, nothing written in stone, and even a fortune-tellercouldn't accurately predict the outcome. ExtraordinaryOutcomes helps leaders prepare for that, with strategies gearedtoward preparedness and embracing uncertainty.
- Learn why skills and talent are only two pieces of a biggerpuzzle
- Discover how to better galvanize the team, and keep themmotivated long-term
- Connect to a purpose that inspires enthusiastic engagement
- Conquer uncertainty, and develop a strategy for dealing withmistakes
No one likes to be caught off guard, and the consequences can besevere at the organizational level. Leaders can't be psychic, butthey can plan for possible outcomes and always have a solution atthe ready. For those who like to have an answer for everything,Extraordinary Outcomes provides a roadmap toward anuncertainty-proof strategy for doing business.
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About the Author
IRIS R. FIRSTENBERG, PHD, is a professorat UCLA in the Department of Psychology and the Anderson School ofManagement. She has previously coauthored two books, includingThe Minding Organization. Iris also teaches corporateseminars on leadership development and innovative thinking.
MOSHE F. RUBINSTEIN, PHD, is an authorityon organizational problem solving and an emeritus professor at theUCLA School of Engineering and Applied Science. He has written tenbooks, including Patterns of Problem Solving.
Table of Contents
1 SKILLS AND TALENT ARE NOT ENOUGH 1
ENGAGE THE HEAD AND THE HEART
2 CONNECT TO A COMPELLING PURPOSE 9
FUEL CURIOSITY AND IGNITE FUTURE-FOCUSED THINKING
3 GALVANIZE YOUR TEAM 29
FORGE TIGHTLY ALIGNED TEAMS POISED FOR SEAMLESS ACTION
4 AMPLIFY THE POSITIVE 57
FOSTER RESILIENCE, ENGAGEMENT, AND SUSTAINABLE CHANGE
5 CONQUER UNCERTAINTY 87
BRING THE FUTURE TO THE PRESENT
6 ACKNOWLEDGE, LEARN, CORRECT 137
FAIL FAST, FAIL EARLY, FAIL CHEAP. DON’T QUIT.
7 SHAPE YOUR FUTURE 177
EMBRACE PURPOSE, ENGAGE PEOPLE, EXPAND POSSIBILITIES
About the Authors 209