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Facilities Manager's Desk Reference / Edition 1

Facilities Manager's Desk Reference / Edition 1

by Jane M. Wiggins


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Product Details

ISBN-13: 9781405186612
Publisher: Wiley
Publication date: 08/02/2010
Pages: 568
Product dimensions: 6.80(w) x 9.50(h) x 1.20(d)

About the Author

Jane M. Wiggins MBA, CFM, DMS, MInstAM, BSc (Hons), FBIFM has over twenty years’ experience of facilities management, project delivery and provision of business support services in major blue chip organisations (including British Airways and the BBC) and the education sector (University of Winchester and Institute of Education). With expertise in operational and strategic aspects of facilities management, Jane speaks and writes extensively on the subject and has taught many Facilities Management students in past 5 years, including the winners of the coveted BIFM Student of the Year annual award from 2004–2009. She also acts as tutor and dissertation supervisor for the MSc in Facilities Management at the College of Estates Management. She was Chair of the British Institute of Facilities Management Education Sector Forum from 2003–2008, and has written a range of workbooks aimed at students on the BIFM examination programme.

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Table of Contents

List of Abbreviations.


1 History of Facilities Management.

2 Key Drivers of FM.

3 Key Activities in FM.

4 Delivering FM – FM Strategy.

5 Outsourcing.

6 Financial Management.

7 Property and Estates Management.

8 Property Legislation and Leases.

9 Developing New Buildings.

10 Project Management.

11 Space Management.

12 Accommodation Management.

13 Procurement.

14 Contracts and Contract Management.

15 Legislation.

16 Legislation Affecting FM Activities.

17 Fire Safety and Legislation.

18 Electrical Supplies and Electrical Safety.

19 Accessibility.

20 First Aid at Work.

21 Asbestos.

22 Water Supplies and Water Safety.

23 Construction Design and Management Regulations.

24 Business Continuity.

25 Maintenance – Definitions and Strategies.

26 Mechanical and Electrical Systems and their Maintenance.

27 Telecommunications and Networks.

28 Grounds and External Areas.

29 Fabric Maintenance.

30 Energy Management.

31 Front of House.

32 Housekeeping and Cleaning Services.

33 Security Management.

34 Customer Relations.

35 Waste Management.

36 Catering and Hospitality Services.

37 Quality Management.

38 Document Management Services.


What People are Saying About This

From the Publisher

"It provides a very comprehensive evaluation of most of the major issues that any facilities manager is likely to face in the day-to-day management of property . . . Overall this is a very useful text for any practitioner in the property or facilities management field providing a ready reference to a wide range of property management practices. It is also a very useful reference for students studying facilities management and wanting a very comprehensive introduction to the field." (Property Management, 2011)

"As for students, this book may bridge a lot of the ‘gaps' that they may have experienced between theory and practice, as it has been written to be more practical than theoretical. Therefore, this book is much easier to understand and it will provide them with the much needed clarity on the profession. This book is high on my list of recommendations and I think that Jane has done a fantastic job in putting it together. I hope that a lot of other people will give it the same amount of appreciation that I have, once they have read it." (Essential fm Report, September/October 2010)

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