Fierce Conversations illuminates the path to a new degree of authenticity, a new way of expressing who you are and what you believe as a person and a leader. Susan Scott has spent sixteen years training clients in the art of fierce conversations, empowering them to achieve exceptional results through transforming dialogue. As she explains, success increasingly hinges on engaging colleagues, customers, friends, and family in ways that interrogate reality, provoke learning, tackle tough challenges, tap our deepest aspirations, and enrich relationships. Fierce Conversations shows you how, with the principles, tools, and stories to take you step-by-step through your first fierce conversation -- with yourself -- and on to the most challenging and important conversations facing you. Fierce Conversations is the master guidebook to transforming the conversations that are central to your success, offering opportunities for positive personal and organizational change, greater effectiveness in everyday interactions, a renewed sense of purpose, and a new way of relating to people -- at work, at home, and in every area of your life.
|Product dimensions:||6.00(w) x 1.25(h) x 9.00(d)|
Table of Contents
|The Seven Principles of Fierce Conversations||xiii|
|Introduction: The Idea of Fierce||1|
|1||Principle 1: Master the Courage to Interrogalte Reality||13|
|2||Principle 2: Come Out from Behind Yourself into the Conversation and Make It Real||67|
|3||Principle 3: Be Here, Prepared to Be Nowhere Else||91|
|4||Principle 4: Tackle Your Toughest Challenge Today||124|
|5||Principle 5: Obey Your Instincts||165|
|6||Principle 6: Take Responsibility for Your Emotional Wake||187|
|7||Principle 7: Let Silence Do the Heavy Lifting||218|
|Conclusion: Embracing the Principles||241|
Most Helpful Customer Reviews
Susan Scott has done a great job of stringing together a long set of 'pearls of wisdom'. After more than 20 years in HR, most of the people she quotes are familiar and their work has served me well. However, the way Susan Scott brings it together is more powerful than any of the individual work by itself. The challenge to think and act in new ways is stated in a practical manner with inspiring examples of real results--emphasis on practical. Anyone in a position of influence, or who wants to be in one, should hear this work. Susan Scott has a compelling speaking voice and her belief in what she is saying is clear. You may find it helpful to purchase the paperback to make some of the models easier to understand and memorize.
This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read carefully because gems of very valuable content are scattered through the entire book, a sentence here, a quotation there, buried in long, interesting digressions about the author¿s life, people she¿s known and clients she¿s worked with over time. A judicious editor could have made a very sharp and effective pocket book out of this material, which is about managing intense, strong discussions with skill. As it is, you¿ll have to do some digging, but you¿ll have a perfectly good time doing it, particularly if you are a fan of New Age mantras and can handle a little touchy-feely vocabulary. We assure you that the lessons you¿ll learn about conversations ¿ including fierce ones ¿ will stand you in good stead.
There was nothing new in this book.