Kent S. Belasco, successful banking executive and bestselling author, has written Financial Institution Staffing to help you eliminate guesswork and avoid wasting precious salary dollars because of poor performance or simply inadequate standards. Better yet, Belasco's latest book shows you how to use specially-designed models to monitor and analyze existing employees and staffing levels, and have your employees take full advantage of today's information technologies gold mine.
Let your competitors have the unproductive workers! Financial Institution Staffing is the entertaining, highly-readable, and results oriented book that shows you how to scientifically manage the productivity of key bank functions and immediately increase the profit and value that your institution receives from the efforts of each employee.
|Publisher:||McGraw-Hill Companies, The|
|Product dimensions:||6.19(w) x 9.26(h) x 1.50(d)|
Table of ContentsList of Figures Preface Introduction Chapter 1. Staffing the Teller Area Chapter 2. Commercial Lender and Support Staffing Chapter 3. Staffing the Personal Banking and Support Area Chapter 4. Human Resources Department Staffing Analysis Chapter 5. Staffing the Call Center Chapter 6. Staffing the Collection Department Chapter 7. Financial Institution Staffing, Consolidations, and Technology Appendixes Index