Fired Up or Burned Out

Fired Up or Burned Out

by Michael L. Stallard

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Product Details

ISBN-13: 9781595552815
Publisher: Nelson, Thomas, Inc.
Publication date: 03/24/2009
Pages: 256
Sales rank: 1,339,006
Product dimensions: 5.50(w) x 8.40(h) x 0.50(d)

About the Author

Michael Lee Stallard is cofounder and president of E Pluribus Partners, a think tank and consulting firm helping organizations increase employee and customer engagement. As former chief marketing officer at Morgan Stanley and Charles Schwab, he was a thought leader on the topic of engaging people on the front lines of business. He has taught these principles to Fortune magazine, The World Presidents Organization, the American Bankers Association, and more.

Table of Contents

Introduction xiii

Part I What Fires Us Up?

Chapter 1 The Case for Connection at Work 2

Chapter 2 The Science of Connection 9

Chapter 3 The Connection Culture 16

Chapter 4 Connection and the Legend 24

Chapter 5 Trouble in Times Square 31

Chapter 6 The Next Step in the Evolution of Organizations 36

Part II The Three Keys to Connecting Your Team and Lighting Their Fires: Vision, Value, and Voice

Chapter 7 Inspire with Identity 44

Chapter 8 Create Meaning in Your Organization 51

Chapter 9 Delete What Devalues 62

Chapter 10 Dial Up the Value 75

Chapter 11 Three Benefits of Knowledge Flow 82

Chapter 12 Increase Flow 99

Part III The Fire Starts with You: Become a Person of Character and Connection to Ignite the Team Around You

Chapter 13 People Who Connect 110

Chapter 14 The Journey to Connection 116

Chapter 15 Developing Character Strengths and Connection 121

Part IV Learn from Twenty Great Leaders Over Twenty Days

Week 1

Day 1 French Hero of the American Revolution 132

Day 2 Restoring the Glory 135

Day 3 The Shot Heard Around the World 138

Day 4 Soldier of Peace 142

Day 5 Hug Your Customers TM 147

Week 2

Day 6 A Most Unlikely Turnaround 151

Day 7 Enlightened Monarch? 154

Day 8 First in Their Hearts 157

Day 9 Reconnecting a Nation 159

Day 10 Connection to the Cause 162

Week 3

Day 11 Community Catalyst 164

Day 12 The Business of The Body Shop 166

Day 13 More Than an Oracle 169

Day 14 Ritz-Carlton Character and Culture 172

Day 15 Peter Drucker's Kind of Leader 176

Week 4

Day 16 Dr. Fred's INN 179

Day 17 Purpose-driven Pastor 182

Day 18 Patriot Playbook 185

Day 19 High-Five Moments 188

Day 20 Transformingthe Culture of Kim 191

Conclusion: Build a Fire That Lasts 195

Appendix A Questions to Assess Organizational Culture and Connection 203

Notes 206

Acknowledgments 218

About the Authors 221

Index 223

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