ISBN-10:
0470531215
ISBN-13:
9780470531211
Pub. Date:
11/09/2010
Publisher:
Wiley
The Five Most Important Questions Self Assessment Tool: Participant Workbook / Edition 3

The Five Most Important Questions Self Assessment Tool: Participant Workbook / Edition 3

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Product Details

ISBN-13: 9780470531211
Publisher: Wiley
Publication date: 11/09/2010
Series: J-B Leader to Leader Institute/PF Drucker Foundation Series , #95
Edition description: New Edition
Pages: 80
Sales rank: 1,027,204
Product dimensions: 8.40(w) x 10.90(h) x 0.40(d)

About the Author

Peter F. Drucker is known as the "father of modernmanagement," and is a best-selling author of thirty-two booksincluding the best-seller The Effective Executive. He isworld-renowned thinker on leadership and management and his workhas been featured in every major business periodical. A consultantto senior executives for more than fifty years Drucker passed awayin 2005. Since Drucker's death, interest in him, his concepts andhis books has only grown. His ideas continue to be as relevanttoday as they were when he first voiced them.

First established as the Peter F. Drucker Foundation, theLeader to Leader Institute's mission is to strengthen theleadership of the social sector. In collaboration with its partnersin the private and public sectors, the Institute furthers itsmission by providing leaders with the essential leadership wisdomfrom all sectors and the resources needed to lead for innovationand to build vibrant organizations.

Table of Contents

Foreword (Frances Hesselbein).

About Peter F. Drucker.

How to Use This Workbook.

Self-Assessment: The First Action Requirement of Leadership.

Question 1: What Is Our Mission?

Worksheet 1.1: What Is Our Current Mission?

Worksheet 1.2: Does Our Mission Need to Be Revisited?

Worksheet 1.3: What Are the Emerging Trends That Will Have theGreatest Impact?

Worksheet 1.4: What Are Our Opportunities?

Question 2: Who Is Our Customer?

Worksheet 2.1: Who Are Our Primary and Supporting Customers?

Worksheet 2.2: How Will Our Customers Change?

Worksheet 2.3: Are We Serving the Right Customers?

Question 3: What Does the Customer Value?

Worksheet 3.1: What Do Our Customers Value?

Worksheet 3.2: What Knowledge Do We Need to Gain from OurCustomers?

Worksheet 3.3: How Will We Gather Information?

Question 4: What Are Our Results?

Worksheet 4.1: How Do We Defi ne Results?

Worksheet 4.2: How Do We Measure Results?

Worksheet 4.3: How Can We Improve Our Performance?

Question 5: What Is Our Plan?

Worksheet 5.1: What Is Our Mission?

Worksheet 5.2: What Are Our Goals?

Worksheet 5.3: What Is Our Plan to Achieve Results for theOrganization?

Worksheet 5.4: How Will We Communicate Our Mission, Plan, andResults?

Afterword.

Glossary of Terms.

Notes.

About Frances Hesselbein.

Acknowledgments.

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