This transformational tool offers leaders a critical resource forbetter understanding their organizations and themselves, honingtheir skills to become accomplished long-range planners andstrategic thinkers. By working through the Participant Workbook,leaders will gain the insight needed to plan for results, learnfrom customers and clients, and ascertain how to achieveextraordinary levels of performance. The ParticipantWorkbook draws on Peter F. Drucker's The Five Most ImportantQuestions and is grounded in his management philosophies thataddress the critical aspects that make organizations viable andvaluable entities. When leaders answer these questions thoughtfullyand address them with purpose, these questions take one down a pathto organizational transformation and enlightenment.
By leveraging these essential questions, the ParticipantWorkbook challenges leaders to take a close look at the veryheart of their organization and what drives it, giving them a meansto assess: how to be and how to develop quality, character,mind-set, values, and courage. Drucker's The Five Most ImportantQuestions lead to spirited discussions and action, inspiringpositive change and renewed focus.
Designed for today's busy professionals, this concise, clear,and accessible workbook for social sector, nonprofit, and sociallyminded business and government leaders can be used as preparationfor a workshop, organizational self-assessment, or as a stand-aloneleadership development tool for individuals looking to developthemselves and their organizations.
Praise for the Participant Workbook Self-AssessmentTool
"Time and again Drucker's The Five Most ImportantQuestions have proven to be the most effective way fornonprofit organizations to conduct self-assessment and developplans that will help them achieve real and lasting results."—Cathey Brown, founder and CEO, Rainbow Days, Inc.,and 2001 Frances Hesselbein Community Innovation Fellow
"The Five Most Important Questions Self-Assessment Toolis a gift to the social leadership sector from the late managementguru, Peter Drucker, and the Leader to Leader Institute. It makesincredible sense, it is easy to use, and lays the foundation forstrategic planning."—Irv Katz, president and CEO, National Human ServicesAssembly
"A must-read for social entrepreneurs who are seeking todramatically grow their organization's impact without losing sightof the heart of their mission."—Iris Y. Chen, president and CEO, "I Have A Dream"Foundation
"High-performing organizations and individuals know thatself-assessment through Drucker's The Five Most ImportantQuestions is the starting point for defining today and makingtomorrow."—Lee H. Igel, assistant professor, New YorkUniversity, and president, Peter F. Drucker Society of New YorkCity
"This nuts-and-bolts guide has become my compass for urgingleaders and managers to ask the right questions, to look beyondwhat they thought they knew, and to focus on being relevanttomorrow rather than resting on yesterday's achievements."—Lieutenant Commander Carla J. Grantham [U.S. Coast Guard,Retired], Congressional Liaison for Diversity Recruitment andTalent Management, U.S. Coast Guard
|Series:||J-B Leader to Leader Institute/PF Drucker Foundation Series , #95|
|Edition description:||New Edition|
|Product dimensions:||8.40(w) x 10.90(h) x 0.40(d)|
About the Author
Peter F. Drucker is known as the "father of modernmanagement," and is a best-selling author of thirty-two booksincluding the best-seller The Effective Executive. He isworld-renowned thinker on leadership and management and his workhas been featured in every major business periodical. A consultantto senior executives for more than fifty years Drucker passed awayin 2005. Since Drucker's death, interest in him, his concepts andhis books has only grown. His ideas continue to be as relevanttoday as they were when he first voiced them.
First established as the Peter F. Drucker Foundation, theLeader to Leader Institute's mission is to strengthen theleadership of the social sector. In collaboration with its partnersin the private and public sectors, the Institute furthers itsmission by providing leaders with the essential leadership wisdomfrom all sectors and the resources needed to lead for innovationand to build vibrant organizations.
Table of Contents
Foreword (Frances Hesselbein).
About Peter F. Drucker.
How to Use This Workbook.
Self-Assessment: The First Action Requirement of Leadership.
Question 1: What Is Our Mission?
Worksheet 1.1: What Is Our Current Mission?
Worksheet 1.2: Does Our Mission Need to Be Revisited?
Worksheet 1.3: What Are the Emerging Trends That Will Have theGreatest Impact?
Worksheet 1.4: What Are Our Opportunities?
Question 2: Who Is Our Customer?
Worksheet 2.1: Who Are Our Primary and Supporting Customers?
Worksheet 2.2: How Will Our Customers Change?
Worksheet 2.3: Are We Serving the Right Customers?
Question 3: What Does the Customer Value?
Worksheet 3.1: What Do Our Customers Value?
Worksheet 3.2: What Knowledge Do We Need to Gain from OurCustomers?
Worksheet 3.3: How Will We Gather Information?
Question 4: What Are Our Results?
Worksheet 4.1: How Do We Defi ne Results?
Worksheet 4.2: How Do We Measure Results?
Worksheet 4.3: How Can We Improve Our Performance?
Question 5: What Is Our Plan?
Worksheet 5.1: What Is Our Mission?
Worksheet 5.2: What Are Our Goals?
Worksheet 5.3: What Is Our Plan to Achieve Results for theOrganization?
Worksheet 5.4: How Will We Communicate Our Mission, Plan, andResults?
Glossary of Terms.
About Frances Hesselbein.
Most Helpful Customer Reviews