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Fixing Tech: Make It Just Work

By David Platt
Paperback
$30.00
By David Platt
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This item will be released on Oct 27, 2026
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Why modern technology frustrates users and how developers can fix it

Fixing Tech: Make It Just Work examines why smart devices still fail their users despite decades of advancement. David S. Platt, a Microsoft Software Legend who teaches computer science at Harvard University Extension School, dissects the persistent disconnect between what technologists build and what users actually experience. Research shows 88% of online consumers avoid returning after a bad experience, and 90% abandon a...