Flat Army: Creating a Connected and Engaged Organization

Flat Army: Creating a Connected and Engaged Organization

by Dan Pontefract

Hardcover(Reprint)

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Product Details

ISBN-13: 9781943425419
Publisher: Elevate Publishing
Publication date: 01/26/2016
Edition description: Reprint
Pages: 328
Product dimensions: 6.10(w) x 9.10(h) x 1.10(d)

About the Author

Dan Pontefract is Chief Envisioner at TELUS, a Canadian telecommunications company, where he heads the Transformation Office, a future-of-work consulting group that helps organizations enhance their corporate cultures and collaboration practices. Previously as Head of Learning & Collaboration at TELUS, Dan introduced a new leadership framework-called the TELUS Leadership Philosophy-that dramatically helped to increase the company's employee engagement to record levels of nearly 90 percent. He is the author of THE PURPOSE EFFECT: Building Meaning in Yourself, Your Role and Your Organization as well as FLAT ARMY: Creating a Connected and Engaged Organization. A renowned speaker, Dan has presented at multiple TED events, is on the Thinkers50 Radar List and also writes for Forbes, Harvard Business Review, and The Huffington Post. Dan and his wife, Denise, have three young children (aka goats) and live in Victoria, Canada. He is also an Adjunct Professor at the University of Victoria, Gustavson School of Business.

Table of Contents

Acknowledgments x

CHAPTER 1: THE MONA LISA IS SO SMALL! 1

My Fears 5

Whose Job Is Leadership, Anyway? 7

Engaging Defi nitions 9

Why Is Engagement Good? 14

Why Is Disengagement Bad? 16

The Organization vs. Life Itself 18

Why This Book? Why “Flat Army”? 20

CHAPTER 2: HOW’D WE GET SO RIGID? 27

The Grocery Store of Hierarchy 29

Monarchy as a Catalyst? 32

War Games and the Industrial Revolution 34

The Dark Side 36

Organizational Learned Helplessness 41

CHAPTER 3: THE CONNECTED LEADER 46

Open Says Me 48

The Connected Leader Chasm 50

Falling into the Chasm 52

From the Harmful to the Hopeful 55

An Apple Story 55

A Johnson & Johnson Story 57

The Flat Army Philosophy 60

The Connected Leader Attributes (CLA) 61

The Three Be’s of General Sherman 63

The Participative Leader Framework 67

The Collaborative Leader Action Model 69

The Pervasive Learning and Collaboration Technologies Models 70

CHAPTER 4: BECOMING A CONNECTED LEADER 72

Trusting 74

Involving 77

Empathizing 79

Developing 82

Communicating 86

CHAPTER 5: BEING A CONNECTED LEADER 90

Analyzing 92

Deciding 95

Delivering 98

Cooperating 101

Clowning 105

CHAPTER 6: BEYOND THE CONNECTED LEADER 110

Coaching 112

Measuring 116

Exploring 119

Adapting 122

Bettering 125

CHAPTER 7: THE PARTICIPATIVE LEADER FRAMEWORK 132

The Untutored Eye 132

Say It Forward 134

Guanxi 136

Autopoiesis 139

Know Who You Know: Neighbor Networks 140

Putting It All Together 145

The Participative Leader Framework 146

Continuous 147

Authentic 148

Reciprocal 148

Educating 149

Direct Professional and Personal Networks 149

Contribute and Consume 150

Participative Leader Framework in Action 152

CHAPTER 8 : THE COLLABORATIVE LEADER ACTION MODEL 155

Heterarchy Is Not Anarchy 158

Hat Tip to Wirearchy 160

Shell of the CLAM 162

Connect (With Others) 165

Consider (All Options) 166

Communicate (The Decision and Action Plan) 168

Create (The Result) 171

Confi rm (The Result Met the Target) 174

Congratulate (Through Feedback and Recognition) 176

When to CLAM and When Not to CLAM 178

Degrees of Flawless Execution and Collaborative Engagement 182

Worst Practice 182

Bad Practice 183

Good Practice 184

Best Practice 184

CHAPTER 9: LEARNING AT THE SPEED OF NEED 187

Does Organizational Learning Matter? 190

70–20–10 or 3–33? 192

Formal Learning 196

Informal Learning 200

Social Learning 204

CHAPTER 10: TOOLS, RULES AND JEWELS OF BEING A FLAT ARMY LEADER 210

Click Next for the “Cons” of Collaboration 213

Conversation 215

Micro-Blogging 216

Instant Messaging 217

Comments 218

Discussions 219

Email 220

Content 221

Wikis 221

Video Sharing 222

Blogs 224

Webjams 225

User-Generated Content 226

Context 227

Search 228

Personal Profiles 229

Badging 230

Ratings 231

Tagging 232

Collaboration Technologies and Sales 2.0 233

The Technology Strikes Back 235

CHAPTER 11: FLAT ARMY IN ACTION 239

NHS 239

Good Rockin’ Tonite 241

Research in Motionless 244

The Spirit of Hitachi 247

Lessons from Scotiabank 249

Zappos 251

HCL Technologies 252

Flat Army at TELUS 254

CHAPTER 12: THE CULTURE QUEST OF FLAT ARMY 260

Flat Army Philosophy 263

Rolling Out Flat Army 267

Impact: Direct Team 268

Impact: Organization (indirect teams) 273

Afterword: In Collaborative Conclusion 281

Endnotes 285

About the Author 301

Index 303

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