This book provides an overview of the Health Transformation Learning Partnership (HTLP) project. This innovative project involves the transformation of three healthcare organizations in Ontario - North York General Hospital, York Central Hospital, and the South East Community Care Access Centre - using a combination of organizational transformation techniques. The techniques include the development of balanced organizational scorecards, balanced governance scorecards, strategy maps, accountability agreements and process improvements, to improve quality and safety within the organizations, and to enhance the organizations' ability to respond to changes in their environment. The project also involves the innovative use of story-telling to enhance results. The results of these approaches have been tracked and documented, and the lessons learned are harnessed and shared in this book.
About the Author
The Honourable Elinor Caplan is the chief executive officer of Canada Strategies Inc. Tom Bigda-Peton is an expert on the art and science of storytelling/dynamic evaluation and qualitative analysis. Maia MacNiven is president of MC MacNiven Consulting. Sandy Sheahan is current chair and founder of Bethel House, a not-for-profit outreach project in downtown Kingston that provides safe, transitional housing for men recovering from addictions.