ISBN-10:
0471180920
ISBN-13:
9780471180920
Pub. Date:
06/28/1998
Publisher:
Wiley
Fulfilling Customer Needs : A Practical Guide to Capacity Management / Edition 1

Fulfilling Customer Needs : A Practical Guide to Capacity Management / Edition 1

by Harry K. Jackson, Normand L. Frigon

Hardcover

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Product Details

ISBN-13: 9780471180920
Publisher: Wiley
Publication date: 06/28/1998
Pages: 240
Product dimensions: 6.30(w) x 9.55(h) x 0.62(d)

About the Author

HARRY K. JACKSON Jr., a pioneer in the implementation of modern management tools and practices, is Executive Vice President of Delta Performance Group, Inc.

NORMAND L. FRIGON is founder and president of Delta Performance Group, Inc. He is the associate director and member of the board of directors of the University of Arizona Reliability Engineering Management Institute, and coauthor of Practical Guide to Experimental Design (Wiley). Mr. Jackson and Mr. Frigon are coauthors of Achieving the Competitive Edge (Wiley), From Concept to Customer, and The Leader.

Table of Contents

Answering the Voice of the Customer.

Work Flows, Scheduling, and Budgeting.

Resource Management.

Process Capacity Planning.

Optimization Strategies.

Spc for Capacity Control.

Measuring Success.

Index.

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