This text explores the development of key communication competencies for the 1990's and beyond. It is organized for an interaction of theory, practice, and analysis on knowledge, sensitivity, skills, and values.
About the Author
Table of Contents
I. ORGANIZATIONAL COMMUNICATION: THEORIES/ASSUMPTIONS/ PROCESSES.
1. Organizational Communication: A Competency-Based Approach.
2. Frameworks for Understanding Organizational Communication.
The "What Business Is This of Ours?" Case.
3. Theoretical Perspectives for Organizational Communication.
The Coronado Company's Quality Defects Case.
The "Newcomers Aren't Welcome Here" Case.
4. Communication Implications of Major Organizational Theories.
The Davis Instrument Company's Manufacturing Crisis.
The Scientific Management School.
Communication Implications of Scientific Management Theories.
Scientific Management Theories in Contemporary Organizations.
The Human Behavior School.
Communication Implications of Human Behavior Theories.
Human Behavior Theories in Contemporary Organizations.
The Integrated Perspectives School.
Communication Implications of Integrated Perspectives Theories.
Integrated Perspectives Theories in Contemporary Organizations.
Postmodern, Critical, and Feminist Perspectives.
Communication Implications of Postmodern, Critical, and Feminist Perspectives.
Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations.
Taking a Feminist Perspective in Organizational Communication, Maryanne Wanca-Thibault.
II. ORGANIZATIONAL COMMUNICATION: ROLES/RELATIONSHIPS/ RESPONSIBILITIES.
5. Individuals in Organizations.
Dave Green's First Real Job.
Individuals in Organizations.
The Intrapersonal Experience.
Dave Green The Intrapersonal Experience.
Predispositions for Organizational Communication Behaviors.
Dave Green Interpersonal Experiences.
A Diverse Work Force.
Forming Interpersonal Relationships.
Increasing Interpersonal Effectiveness.
Colorblindness and the Organizational Mystique, Anita Foeman.
The Marketing Department Has a Diversity Issue, Amy Martz and Anita Foeman.
Are We So Different We Can't Work Together?, Adelina M. Gomez.
6. Groups in Organizations.
Dave Green's Small-Group Experiences.
Types of Groups.
The Team-Based Organization.
Increasing Group Participation Effectiveness.
Creating a Diversity Program, Anita Foeman.
7. Organizational Conflict: Communicating for Effectiveness.
The Middlesex Insurance Company Case.
Defining and Describing Conflict Processes.
The Individual in Organizational Conflict.
Groups in Organizational Conflict.
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, and Ethical Abuses.
Productively Engaging in Conflict.
Guidelines for Productive Conflict.
8. Leadership and Management Communication.
The Case of the Invisible Manager.
The Importance of Leadership and Management Communication.
Theories of Leadership and Management.
Distinctions between Leadership and Management.
Leadership and Management Challenges.
Determinants of Leadership Effectiveness.
Increasing Leadership Effectiveness.
Leadership That Transforms, Michael Z. Hackman and Craig Johnson.
III. ORGANIZATIONAL COMMUNICATION: SKILLS AND APPLICATIONS.
9. Participating in Organizations: Developing Critical Organizational Communication Competencies.
The Decisions, Problems, More Decisions Case.
Defining Decision Making and Problem Solving.
Influences for Decision Making and Problem Solving.
Methods for Decision Making and Problem Solving.
Barriers to Effective Decision Making and Problem Solving.
Increasing Decision-Making and Problem-Solving Effectiveness.
The Spending More to Save More Presentation Case.
Interviews in Organizations.
Increasing Interview Effectiveness.
Presentations in Organizations.
Types of Organizational Presentations.
Communications Technology in Organizations.
10. Strategic Organizational Communication: Professional Applications of Organizational Communication.
The "Press and the Stockholders Want to Know" Case.
Describing Strategic Organizational Communication.
Perspectives on Strategic Organizational Communication.
The Organization and Its Environment Strategic Management.
Strategic Organizational Communication: Public Relations.
The Management of Development and Change.
11. Applications of Organizational Communication.
The "Where Do We Go from Here?" Case.
Choosing a Communication Career.
Career Choices in Organizational Communication.
Educational Preparation for Organizational Communication Careers.
Careers in the 21st Century.
So What Are You Doing after Graduation?, Some Reflections of a Former Xerox Salesperson, Donald D. Morley.
IV. ORGANIZATIONAL COMMUNICATION: VALUES/ETHICS/DILEMMAS.
12. Organizational Communication: Values and Ethical Communication Behaviors.
The Presidential Fact-Finding (Witch-Hunt?) Case.
Values in Organizational Communication.
Appraising Your Individual Value System.
Ethics in Organizational Communication.
Ethical Dilemmas in Organizational Communication.
Developing Ethical Standards in Organizational Communication.
Appendix: Putting It All Together.
A Conflict of Interest, Summer Kircher.
Can Newspeople Challenge My Company?, Kim Walker.
What Gets Cut?, Sherwyn P. Morreale.
The Barquette Cleaning Company Case, David Gehring and R. Jeffrey Ringer.
Two Men Two Issues Two Japanese Workers, Rieko McAdams.
The Grayson-Gerald Consulting Case, Maryanne Wanca-Thibault.
The "I Thought We Were a Team" Case.
The Case of the Internal Communications Dilemma.
The Case of the Reluctant Team Member.
The "What Happened to the Value of Networking?" Case.
Nonverbal Communication Work Sheet, R. Jeffrey Ringer and Tonia Arnold.
Leading the Group Meeting.
Competent Presentational Speaking in the Contemporary Organization: How You Can Be Effective and Ethical!, Sherwyn P. Morreale.