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Fundamentals of Organizational Communication / Edition 8

Fundamentals of Organizational Communication / Edition 8

by Pamela S. Shockley-Zalabak


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Fundamentals of Organizational Communication / Edition 8

This text explores the development of key communication competencies for the 1990's and beyond. It is organized for an interaction of theory, practice, and analysis on knowledge, sensitivity, skills, and values.

Product Details

ISBN-13: 2900205781088
Publisher: Pearson
Publication date: 01/24/2011
Series: MyCommunicationKit Series
Edition description: NE
Pages: 464
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

About the Author

Pamela Shockley-Zalabak, Ph.D. is Chancellor and Professor of Communication at the University of Colorado Colorado Springs. The author or co-author of 8 books and over 100 articles, Shockley-Zalabak teaches courses in organizational communication and has research interests in building high trust organizations through communication. She has consulted with Fortune 500 companies in strategic communication planning and the development of team-based organizations. Shockley-Zalabak has consulted and engaged in research in Italy, Spain, Canada, China, India, Poland, and Russia in addition to over 30 major locations in the U.S.A. She is a winner of numerous University of Colorado awards and Colorado awards for community engagement. Her community work focuses on access to education for low-income, first generation, and students of color. She is one of the founders of the Aspen Conference on Engaged Scholarship and has been named a White House Champion of Change.

Table of Contents


1. Organizational Communication: A Competency-Based Approach.

2. Frameworks for Understanding Organizational Communication.
The "What Business Is This of Ours?" Case.

3. Theoretical Perspectives for Organizational Communication.
The Coronado Company's Quality Defects Case.
The "Newcomers Aren't Welcome Here" Case.
Emerging Perspectives.

4. Communication Implications of Major Organizational Theories.
The Davis Instrument Company's Manufacturing Crisis.
The Scientific Management School.
Communication Implications of Scientific Management Theories.
Scientific Management Theories in Contemporary Organizations.
The Human Behavior School.
Communication Implications of Human Behavior Theories.
Human Behavior Theories in Contemporary Organizations.
The Integrated Perspectives School.
Communication Implications of Integrated Perspectives Theories.
Integrated Perspectives Theories in Contemporary Organizations.
Postmodern, Critical, and Feminist Perspectives.
Communication Implications of Postmodern, Critical, and Feminist Perspectives.
Postmodern, Critical, and Feminist Perspectives in Contemporary Organizations.

Taking a Feminist Perspective in Organizational Communication, Maryanne Wanca-Thibault.


5. Individuals in Organizations.
Dave Green's First Real Job.
Individuals in Organizations.
The Intrapersonal Experience.
Dave Green — The Intrapersonal Experience.
Predispositions for Organizational Communication Behaviors.
Interpersonal Experiences.
Dave Green — Interpersonal Experiences.
Communication Networks.
A Diverse Work Force.
Forming Interpersonal Relationships.
Increasing Interpersonal Effectiveness.

Colorblindness and the Organizational Mystique, Anita Foeman.

The Marketing Department Has a Diversity Issue, Amy Martz and Anita Foeman.

Are We So Different We Can't Work Together?, Adelina M. Gomez.

6. Groups in Organizations.
Dave Green's Small-Group Experiences.
Small-Group Experiences.
Types of Groups.
The Team-Based Organization.
Increasing Group Participation Effectiveness.

Creating a Diversity Program, Anita Foeman.

7. Organizational Conflict: Communicating for Effectiveness.
The Middlesex Insurance Company Case.
Defining and Describing Conflict Processes.
The Individual in Organizational Conflict.
Groups in Organizational Conflict.
Special Types of Organizational Conflict: Sexual Harassment, Discrimination, and Ethical Abuses.
Productively Engaging in Conflict.
Guidelines for Productive Conflict.

8. Leadership and Management Communication.
The Case of the Invisible Manager.
The Importance of Leadership and Management Communication.
Theories of Leadership and Management.
Transformational Approaches.
Distinctions between Leadership and Management.
Leadership and Management Challenges.
Determinants of Leadership Effectiveness.
Increasing Leadership Effectiveness.

Leadership That Transforms, Michael Z. Hackman and Craig Johnson.


9. Participating in Organizations: Developing Critical Organizational Communication Competencies.
The Decisions, Problems, More Decisions Case.
Defining Decision Making and Problem Solving.
Influences for Decision Making and Problem Solving.
Methods for Decision Making and Problem Solving.
Barriers to Effective Decision Making and Problem Solving.
Problem-Solving Processes.
Increasing Decision-Making and Problem-Solving Effectiveness.
The Spending More to Save More Presentation Case.
Interviews in Organizations.
Increasing Interview Effectiveness.
Presentations in Organizations.
Types of Organizational Presentations.
Communications Technology in Organizations.

10. Strategic Organizational Communication: Professional Applications of Organizational Communication.
The "Press and the Stockholders Want to Know" Case.
Describing Strategic Organizational Communication.
Perspectives on Strategic Organizational Communication.
The Organization and Its Environment Strategic Management.
Strategic Organizational Communication: Public Relations.
The Management of Development and Change.

11. Applications of Organizational Communication.
The "Where Do We Go from Here?" Case.
Choosing a Communication Career.
Career Choices in Organizational Communication.
Educational Preparation for Organizational Communication Careers.
Careers in the 21st Century.

So What Are You Doing after Graduation?, Some Reflections of a Former Xerox Salesperson, Donald D. Morley.


12. Organizational Communication: Values and Ethical Communication Behaviors.
The Presidential Fact-Finding (Witch-Hunt?) Case.
Values in Organizational Communication.
Appraising Your Individual Value System.
Ethics in Organizational Communication.
Ethical Dilemmas in Organizational Communication.
Developing Ethical Standards in Organizational Communication.

Appendix: Putting It All Together.


A Conflict of Interest, Summer Kircher.

Can Newspeople Challenge My Company?, Kim Walker.

What Gets Cut?, Sherwyn P. Morreale.

The Barquette Cleaning Company Case, David Gehring and R. Jeffrey Ringer.

Two Men — Two Issues — Two Japanese Workers, Rieko McAdams.

The Grayson-Gerald Consulting Case, Maryanne Wanca-Thibault.
The "I Thought We Were a Team" Case.
The Case of the Internal Communications Dilemma.
The Case of the Reluctant Team Member.
The "What Happened to the Value of Networking?" Case.

Nonverbal Communication Work Sheet, R. Jeffrey Ringer and Tonia Arnold.
Leading the Group Meeting.

Competent Presentational Speaking in the Contemporary Organization: How You Can Be Effective … and Ethical!, Sherwyn P. Morreale.


Author Index.

Subject Index.

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