Get What You Pay For or Don't Pay at All is the definitive resource manual for effective consumer action. It includes winning strategies and psychological principles for complaints that can lead to a satisfactory on-the-spot resolution. This book offers step-by-step procedures for each of more than 35 specific grievances from airlines to the workplace in person, by telephone and by mail. It includes effective sample letters; instructive case histories; addresses for manufacturers, corporate headquarters, consumer help organizations, regulatory agencies, professional associations; and toll-free numbers.
A special section covers consumer rights under the American Disabilities Act. Get What You Pay For provides the power tools you need to help you successfully stand up for your rights as a consumer.
|Publisher:||Crown Publishing Group|
|Edition description:||1st ed|
|Product dimensions:||7.49(w) x 9.15(h) x 0.80(d)|
About the Author