UNDERSTANDING AND DESIGNING DISPUTE RESOLUTION SYSTEMS.
Three Approaches to Resolving Disputes: Interests, Rights, and Power.
Diagnosing the Existing Dispute Resolution System.
Designing an Effective Dispute Resolution System.
Making the System Work: Involving the Disputing Parties.
BUILDING DISPUTE SYSTEMS: CASES FROM THE COAL INDUSTRY.
Diagnosing an Industry's Problems: Wildcat Strikes in the Coal Mines.
Designing an industry's Problems: Wildcat Strikes in the Coal Mines.
Cutting Dispute Costs for an Industry: The Grievance Mediation Program.
Conlusion: The promise of Dispute Systems Design.
Appendix: Model Rules for Grievance Mediation in the Coal Industry.