Drawing on the enormous experience and expertise of the contributors, who are all renowned in their fields. The third edition has been reorganized according to the well-known quality concept of Plan-Do-Check-Act, reflecting the way in which businesses should, ideally, be working if they are to achieve quality excellence. The text has been developed from its original leaning towards engineering to make it applicable for businesses in general.
Each chapter provides sufficient information to enable managers to gauge the importance and usefulness of the subjects covered. The additions have made the third edition of the Gower Handbook of Quality Management even more useful than its predecessors.
|Publisher:||Taylor & Francis|
|Product dimensions:||7.04(w) x 9.80(h) x 1.77(d)|
Table of Contents
Part 1 Plan: The quality concept and objectives, Frank Price; Statutory considerations, David J. Smith; Product liability and product safety, Dr John G. Roche; Training for quality, Darek Celinski; The control of design, R. Plummer. Part 2 Do: Procurement, Matt Seaver; Just-in-time supplies, B.G. Dale and D.M. Lascelles; Process capability, David Newton; Product reliability, David Newton; Materials handling, John Oxley; Servicing, Gordon Staples; Service quality, Denis Walker; Documentation and records, Part 1, Dennis Lock; Documentation and records, Part 2 - ISO 9000 documents, Matt Seaver; Controlling changes, Dennis Lock; Standards, standardization, conformity and compatibility, Charles Corrie. Part 3 Check: An introduction to statistics, David Newton; Control charts, Part 1 - Shewhart charts, David Newton; Control charts, Part 2 - Cusum charts, David Newton; Inspection, R. Plummer; Functional testing, Geoffrey Leaver; Inspection and measuring equipment, Trevor C. Ashton; Metrology, Joyce Brick; Quality audits and reviews, Gordon Staples; Quality- and safety-related costs, David J. Smith; Benchmarking, Sylvia Codling. Part 4 Act: Managing nonconformity, Ray Spencer; Improvement, John Edge and Matt Seaver; ISO 9001 certification, Matt Seaver; Cultural and organizational aspects, Pat Donnellan; Total quality management, John Oakland; Environmental management systems, I.C. Dean; Management system integration, Pat Donnellan; Index.