1. Understanding the Rules of Etiquette.
Etiquette Lessons from History. The Basis of Etiquette Today.
2. Creating a Powerful First Impression.
Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands. Interviewing Basics.
3. Maintaining Business Relationships.
Conflict Resolution. Office Romances. Business Travel. Personal Work Space.
4. Communication Etiquette.
Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing Etiquette. E-mail Etiquette. Web Page Etiquette. Public Speaking Etiquette.
5. Basic Business Dining Etiquette.
Basic Dining Behavior. Basic Table Settings. Basic Table Settings. Host Etiquette. Guest Etiquette.
6. Special Dining Events.
Invitations. Formal Dining. Casual Dining. Business Banquets.
7. Successful Meetings.
Before the Meeting. During and After the Meeting. Being a Productive Participant. Distance Meetings. Use Parliamentary Procedure.
8. Cross-Cultural Etiquette.
Preparing for Your Trip. Greeting People. Establishing Relationships. Eating and Gift-Giving. Considering Gender Issues.