The Guide to Getting Paid: Weed Out Bad Paying Customers, Collect on Past Due Balances, and Avoid Bad Debt

The Guide to Getting Paid: Weed Out Bad Paying Customers, Collect on Past Due Balances, and Avoid Bad Debt

by Michelle Dunn


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Give your business a successful credit and collections plan with this easy and clear guide

Over 100,000 businesses have slow or non-paying customers. Yet very few actually have a workable plan for claiming the missing revenue that results. This book gives you a complete solution and tool set to ensure your business maximizes its collections while maintaining an effective, profitable credit plan.

You'll discover how to set up an efficient in-house credit policy that not only lets you collect more debts, but also boost sales, increase cash flow, and grow profits. Step-by-step credit management instructions show you how to weed out bad-paying customers, add more good-paying customers, collect on past-due balances, avoid bad debt, and limit credit risk.

  • Contains all needed forms to set up and implement an effective credit policy
  • Author is a popular columnist for several newspapers and national magazines, and appears regularly in the media as a go-to authority on debt

Get Paid enables you to decide what matters most to your business when it comes to billing, payment terms, pricing, cash flow, and more, then set up the systems to meet these goals and increase profitability.

Product Details

ISBN-13: 9781118011614
Publisher: Wiley
Publication date: 05/03/2011
Pages: 224
Product dimensions: 6.20(w) x 9.10(h) x 0.90(d)

About the Author

MICHELLE DUNN is an internationally known expert on credit and collections. As a leading authority on debt collection to businesses everywhere, Michelle is a consultant and keynote speaker. She is founder and CEO of the American Credit and Collections Association and has worked in the industry for more than twenty years. She has been featured in Forbes, Entrepreneur, and SmartMoney, among other media outlets. Most recently, she was nominated for a Credit Excellence Award.

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Table of Contents

Foreword Harry A. Strausser III ix

Preface xiii

Chapter 1 What Is Credit Management? 1

Chapter 2 How Credit Affects Business 65

Chapter 3 Effective Payment Arrangements 77

Chapter 4 Handling Customer Deductions 101

Chapter 5 Debt Collection Calls 109

Chapter 6 Using E-Mail in Collections 119

Chapter 7 Using Social Media in Collections 145

Chapter 8 Third Party Collection Services 157

Chapter 9 Debt Collection Laws, Rules, and Regulations 169

Conclusion 197

About theAuthor 201

Index 203

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