One morning, Ellie Reckowski's daughter, visiting from Seattle, goes for an early morning jog along the quiet rural roads of Wilno, but Felicity never returns. Weeks later Hilton Money is charged with her murder. A lack of evidence and a slick country lawyer help him beat the rap. Consumed over the injustice, Ellie's husband, in an act of misguided revenge, accidentally kills a young woman on the snow-covered streets of Pembroke, and shortly after suffers a fatal heart attack. Now Ellie is broken and alone in an old farm house far from anywhere and anyone.
Soon the phone begins to ring. A sadistic caller who delights in detailing how he raped and murdered Felicity initiates a cruel discourse. Ellie tries not to listen, but the calls give her a fraction of hope she can't ignore. Suspecting Hilton Money, Ellie begs him to divulge the location of Felicity's body -- all she wants is to give her child a decent Christian burial -- but the man refuses to play his trump card, and the situation grows more violent and frightening.
But Ellie fights back, and with the help of a young reporter, begins to track the abusive caller. The hunt takes them cross country to the Pacific coast where Ellie learns of her daughter's secret past. And when a mysterious Romanian offers to help, Ellie realizes she may be taking the hand of the devil to catch a killer, and that there's a price to pay.