Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference / Edition 1

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference / Edition 1

by Quint Studer
ISBN-10:
0974998605
ISBN-13:
9780974998602
Pub. Date:
03/01/2004
Publisher:
Fire Starter Publishing
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Overview

Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference / Edition 1

How do you take your organization to the next level? With passion, purpose, and worthwhile work.

In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.

Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles® to:

  1. Increase employee, physician, and patient satisfaction;
  2. Lower employee turnover;
  3. Improve quality;
  4. Grow market share; and
  5. Increase revenue while reducing costs.

As the results occur, momentum builds, and the Healthcare Flywheel turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.

Product Details

ISBN-13: 9780974998602
Publisher: Fire Starter Publishing
Publication date: 03/01/2004
Pages: 280
Sales rank: 47,834
Product dimensions: 8.98(w) x 5.96(h) x 0.70(d)

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