To stay competitive, your company must execute major initiatives effectively, including developing and selling complex packages of products and services. That calls for large, diverse teams comprising experts from every corner of the organization. Yet these teams' defining characteristics can actually hamper collaboration. How do you create an environment where your cross-functional teams excel? This collection equips you with proven techniques to build more efficient cooperation in your company.
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Table of Contents
Eight Ways to Build Collaborative Teams Lynda Gratton Tamara J. Erickson 1
Collaboration Rules Philip Evans Bob Wolf 27
Want Collaboration? Accept-and Actively Manage-Conflict Jeff Weiss Jonathan Hughes 51
Lead from the Center How to Manage Divisions Dynamically Michael E. Raynor Joseph L. Bower 77
Silo Busting How to Execute on the Promise of Customer Focus Ranjay Gulati 101
Introducing T-Shaped Managers Knowledge Management's Next Generation Morten T. Hansen Bolko von Oetinger 125
The Tools of Cooperation and Change Clayton M. Christensen Matthew Marx Howard H. Stevenson 153
Building the Emotional Intelligence of Groups Vanessa Urch Druskat Steven B. Wolff 175
About the Contributors 201