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Harvard Business Review Press
The Heart of Change: Real-Life Stories of How People Change Their Organizations

The Heart of Change: Real-Life Stories of How People Change Their Organizations

by John P. Kotter, Dan S. Cohen
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Product Details

ISBN-13: 9781422187333
Publisher: Harvard Business Review Press
Publication date: 11/06/2012
Pages: 224
Sales rank: 172,365
Product dimensions: 6.10(w) x 9.30(h) x 1.00(d)

About the Author

John P. Kotter is internationally regarded as the foremost authority on the topics of leadership and change. His is the premier voice on how the best organizations achieve successful transformations. Kotter is the Konosuke Matsushita Professor of Leadership, Emeritus, at Harvard Business School and is cofounder of Kotter International, a leadership organization that helps Global 5000 company leaders accelerate the implementation of their most critical strategies and lead change in a complex, fast-moving business environment. John Kotter has authored eighteen books, twelve of them bestsellers. His works have been printed in over 150 foreign-language editions.

Dan S. Cohen is the CEO of Stuart Advisory Services Group and a retired partner of Deloitte Consulting LLP. He focuses on large-scale organizational transformation and strategic change, and has over thirty-five years of experience consulting to and working in industry. During his fifteen years at Deloitte, Cohen developed the firm’s first Global Change Leadership methodology and was the lead architect in the design of Deloitte’s Strategic Change methodology. In addition to his consulting work, Cohen has lectured on organizational behavior at Ohio State University, Miami University, the University of Detroit, and Southern Methodist University.

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The Heart of Change: Real-Life Stories of How People Change Their Organizations 3.2 out of 5 based on 0 ratings. 6 reviews.
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Guest More than 1 year ago
This book introduces us to the Kotter 8-Step Change Model: Establish a sense of urgency to beat back complacency Creating the Guiding Coalition Developing a Vision and Strategy Communicating the Change Vision Empowering Employees for Broad-based Action Generating Short-Term Wins Consolidating Gains and Producing More Change Anchor New Approaches in the Culture. We are famailer with these, but here Kotter lays out the power of feelings and stresses the importance that lasting change must be emotionally embraced. The change must be anchored in the hearts of those tasked with carried out the deliverables. It's a great read with lots of supporting material.
Guest More than 1 year ago
By interviewing 400 individuals from 130 businesses to get their change sagas, authors John P. Kotter and Dan S. Cohen further anchor the fresh approach to organizational change that Kotter presented in 'Leading Change' (1996). Their main insight: organizations change when their people change. And, people change for emotional reasons. Some readers may think that the emphasis on feelings is 'soft' or even 'distracting,' but the authors warn against relying on spreadsheets or reports to promote transformation. They insist that the best way to engage the emotions is not to 'tell' but to 'show' - in videos, displays or even office design. The visual sense, they point out, processes enormous amounts of complex information instantly. At the end of each chapter, the authors include useful, modestly titled, 'Exercises That Might Help.' With appreciation for that level of detail, we recommend this illuminating book. Kotter has presented his eight-step change model before, but this practical, compact work demonstrates - with plainspoken stories of real-life managers and companies - how it functions. Thus the form of the book - 'showing' - exactly replicates its main point.