The Help Desk Dictionary

The Help Desk Dictionary

Paperback

$35.99 $39.99 Save 10% Current price is $35.99, Original price is $39.99. You Save 10%.
Choose Expedited Shipping at checkout for guaranteed delivery by Tuesday, January 22

Product Details

ISBN-13: 9780974080857
Publisher: BlueprintAudits.com
Publication date: 01/02/2006
Pages: 186
Product dimensions: 8.50(w) x 11.00(h) x 0.40(d)

About the Author

Julie is a dynamic, engaging change agent who brings integrity and passion to everything. Through her books, articles, speaking, consulting, and teaching - her purpose is to change the world through thought provoking dialog and interaction. Julie has a B.S. degree in computer science from The Ohio State University, a MaED from the University of Phoenix, and is currently pursuing her PhD in Management and Organizational Leadership in Information Systems & Technology from the University of Phoenix. She also is an ITIL Expert, Certified Help Desk Director, and Certified Governance IT Professional. Julie speaks at conferences worldwide on topics of leadership, business, customer experience management, knowledge management, service management, governance, organization development, process engineering, service level management, and continual improvement.

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews