High Impact Learning: Strategies For Leveraging Performance And Business Results From Training Investments

by Robert O. Brinkerhoff, Anne M Apking

Overview

Every organization seeks to provide its employees with learning and development opportunities that are both targeted to their individual needs and produce measurable and worthwhile business results. In High Impact Learning, Brinkerhoff and Apking outline a comprehensive, proven, and practical approach for bridging the gap between employee and organizational goals and launching training initiatives of visible and lasting impact.

Product Details

ISBN-13:	9780738205380
Publisher:	Basic Books
Publication date:	12/20/2001
Series:	New Perspectives Series
Pages:	272
Product dimensions:	6.00(w) x 9.00(h) x (d)

About the Author

Robert O. Brinkerhoff is Professor of Counseling Psychology at Western Michigan University. An internationally known speaker, he has written several books on organizational training and measurement. He lives in Kalamazoo, Michigan.

Anne M. Apking is consulting director at Triad Performance Technologies, Inc. She has consulted and written extensively on training and development. She lives in Farmington Hills, Michigan.

Table of Contents

	List of Figures	xiii
	List of Tables	xiv
	Foreword	xv
	Preface	xix
Section 1
1	The Challenge of Training Impact	1
	Chapter Overview	1
	The Myth of Training as "Delivery of Events,"	2
	The Logic of Training Impact	3
	Beyond the Transfer of Training	8
	Leveraged Transfer	11
	Understanding Training Impact	13
	Chapter Summary	17
2	Does the E-World Change Everything?	18
	Chapter Overview	18
	What is "E-Learning"?	18
	Blended Solutions	20
	A Three-Part Structure	22
	Applications and Advantages	23
	Issues and Obstacles	30
	It's All About Design	35
	Chapter Summary	40
3	The High-Impact Learning Model	41
	Chapter Overview	41
	Two Learning Stories	41
	Comparing the Experiences	46
	The Key HIL Principles	46
	The HIL Process	53
	Assumptions of the HIL Process	55
	Integrating High-Impact Learning Process Elements	55
	Chapter Summary	58
Section 2
4	Mapping Linkage to Business Goals	59
	Chapter Overview	59
	What Is an "Impact Map"?	60
	Fundamental Impact Map Structure	62
	Impact Map Variations	65
	Constructing Impact Maps	73
	Strategic Purposes for Impact Mapping	78
	Chapter Summary	80
5	Creating Learner Intentionality	81
	Chapter Overview	81
	Learner Intentionality: An Example	82
	A Basis in Learning Research	83
	Individualized Learning via "Mass Customization,"	85
	Individuals Achieve Training Impact	87
	Advantages of Intentionality	88
	Creating Intentionality: Methods and Tools	92
	Chapter Summary	98
6	Providing Effective Learning Interactions	99
	Chapter Overview	99
	Respecting Adult Learners	100
	Matching Learning Methods with Desired Outcomes	102
	Four Key Dimensions of Powerful Learning Interactions	109
	Blended Solutions: Revisited	116
	Chapter Summary	117
7	Performance Supporting	119
	Chapter Overview	119
	What Is Performance?	120
	A Framework for Analyzing Performance	122
	Integrating Performance Support into a Blended Solution	129
	Chapter Summary	139
Section 3
8	Crafting High-Impact Learning Initiatives	140
	Chapter Overview	140
	Traditional Instructional Systems Design	141
	Problems with the ADDIE/ISD Approach	141
	The HIL Design Approach	145
	A Deeper Look at Phase One: Analyze	149
	A Deeper Look at Phase Two: Design	156
	A Deeper Look at Phase Three: Create and Try Out	160
	Chapter Summary	163
9	Using Evaluation to Build Organizational Performance and Learning Capability	164
	Chapter Overview	164
	Evaluation and Organizational Learning Capability	165
	Implicit Evaluation Strategy	167
	The Risks of an Implicit Evaluation Strategy	168
	Redefining an Evaluation Strategy for Performance Improvement	172
	Success Case Evaluation	176
	Chapter Summary	187
10	High-Impact Employee Development Planning	188
	Chapter Overview	188
	Why HIL and Employee Development Planning Must Be Aligned	189
	Weaknesses of Typical EDP Systems	193
	Key Purposes for Development Planning	197
	Balancing Individual and Organizational Needs	199
	Integrating EDP with Other HR Systems	200
	The HIL Development Planning Approach	202
	Chapter Summary	208
11	Making the Transition to High-Impact Learning	209
	HIL and Change	209
	Strategies for Making the HIL Transition	215
	Beyond HIL: Influencing Organizational Effectiveness	226
	Chapter Summary	232
	Index	233

What People are Saying About This

Janet Costales

High Impact Learning is a must-read if you want to make a difference to your clients' bottom line.
— Janet Costales, Director, eLearning Solutions, Compaq Computer Corporation

James M. Danko

The authors show you how to [assure direct business value]...simply, powerfully, and with elegantly practical methods and tools.
— James M. Danko, Associate Dean, Tuck School of Business, Dartmouth College

Tamar Elkeles

Brinkerhoff and Apking showcase a compelling methodology and exceptional tools for revolutionizing traning. This book is a must-read for all training professionals!
—Tamar Elkeles, Vice President, QUALCOMM