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High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience / Edition 1
     

High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience / Edition 1

by Jody Hoffer Gittell
 

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ISBN-10: 0071621768

ISBN-13: 9780071621762

Pub. Date: 06/22/2009

Publisher: McGraw-Hill Professional Publishing

In her groundbreaking book The Southwest
Airlines Way
, Jody Hoffer Gittell revealed the management secrets of the company
Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest,
most important, and

Overview

In her groundbreaking book The Southwest
Airlines Way
, Jody Hoffer Gittell revealed the management secrets of the company
Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest,
most important, and increasingly complex industries.

High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals,
shared knowledge, and mutual respect.
Because of the way healthcare is organized,
weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients.
Using Gittell’s innovative management methods,
you will improve quality, maximize efficiency, and compete more effectively.

High Performance Healthcare walks you step by step through the process of:

  • Identifying weak areas of relational coordination within your organization
  • Transforming work practices that are creating barriers to relational coordination
  • Building a high performance work system to foster consistent relational coordination across all disciplines

The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels.

Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic,
providing a long-awaited cure to an industry in crisis.

Product Details

ISBN-13:
9780071621762
Publisher:
McGraw-Hill Professional Publishing
Publication date:
06/22/2009
Pages:
288
Sales rank:
654,011
Product dimensions:
6.00(w) x 9.10(h) x 1.20(d)

Table of Contents

Part I: Relational Coordination and High Performance Healthcare

Chapter 1: The Challenges We Face

Chapter 2: Relational Coordination as a Driver of Cost and Quality Performance

Chapter 3: Relational Coordination and Resilience under Pressure

Part II: Building Relational Coordination

Chapter 4: Develop Leadership at the Front-Line

Chapter 5: Hire and Train for Relational Competence

Chapter 6: Measure and Reward Performance Broadly

Chapter 7: Resolve Conflicts Proactively

Chapter 8: Design Jobs for Focus

Chapter 9: Create Boundary Spanners

Chapter 10: Connect Through Pathways and Protocols

Chapter 11: Broaden Participation in Team Meetings

Chapter 12: Establish Information Systems

Chapter 13: Partner with Your Suppliers

Part III: Getting from Here to There

Chapter 14: Overcome the Obstacles to Change

Chapter 15: Support High Performance Healthcare at the Industry Level

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