Hitting the Sweet Spot: How to be more Authentic, Admirable and Amazing in the Hospitality Industry

Hitting the Sweet Spot: How to be more Authentic, Admirable and Amazing in the Hospitality Industry

by Evelyn J Waterhouse

Paperback

$14.95
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Overview

Hitting the Sweet Spot is an integral resource, it’s more important than ever to embrace creativity, confidence, and new approaches to service. If you are looking to create or improve an already-positive work environment, strengthen customer loyalty, and ensure sustainability and future growth for your company.

Product Details

ISBN-13: 9780993909412
Publisher: The Amazing Company
Publication date: 07/28/2018
Pages: 172
Product dimensions: 5.25(w) x 8.00(h) x 0.40(d)

About the Author

Evelyn Waterhouse has been in the service industry for over 30 years as a frontline associate. She loves to provide service for others and has a unique ability to balance a "keeping it real" attitude with a desire to do whatever she can to make every interaction an amazing one.

Table of Contents

Content

Acknowledgement …………………………………….....x

Conversation………………………………………….….2

Preface

Finding the Sweet Spot …………………………….8

Introduction ………………………………………16

The Three Amigos ……………………….………..22

Memory Lane ………………………………………….45

Chapter 1

Attitude ……….…………………………………...57

Chapter 2

Care ……………………………………………….83

Chapter 3

Focus ……………………………………..............105

Chapter 4

Responsibility ……………………………………133

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