HMO Complaints and Appeals: Most Key Procedures in Place, but Others Valued by Consumers Largely Absent

HMO Complaints and Appeals: Most Key Procedures in Place, but Others Valued by Consumers Largely Absent

by Bernice Steinhardt

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Overview

Many people experience difficulties with their HMOs. This report examines: (1) what elements are considered important to a system for processing HMO member complaints & appeals; (2) the extent to which HMOs complaint & appeal systems contain these elements; (3) what concerns consumers have regarding HMO complaint & appeal systems; (4) what information is available on the number & types of complaints & appeals HMOs receive from their members; & (5) how HMOs use their complaint & appeal data. Assesses whether the policies & procedures contain the features recommended by regulatory, industry, & consumer groups.

Product Details

ISBN-13: 9780788179754
Publisher: DIANE Publishing Company
Publication date: 05/01/1999
Pages: 52

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