Did you know that 80 percent of companies think they are doing a great job at providing customer service? But their customers say only 8 percent are really delivering!
This book will help you understand what frustrates your callers, what your customers want, and how to deliver it. It's about making it easier to do business with you.
If someone gave you this book to read, it may be because they are trying to ask you to take a look at (or a listen to!) your own Caller Experience. Will you use the tools and information in this book to make a difference? I hope you do!
Here's to better Caller Experiences everywhere!
This book is meant to be a tool you can use to make a difference in your own business. At the end of the book, you will find a Caller Experience Checklist. Use this checklist to evaluate your own Caller Experience...what it's like for customers to call your business. Ask your employees what changes they would like to see. And don't be afraid to test. You cannot manage what you are unwilling to measure!
|Publisher:||Wizard Academy Press|
|Product dimensions:||6.00(w) x 9.00(h) x 0.23(d)|
About the Author
Chester serves on the Board of Directors of OHMA, the On Hold Messaging Association.
Chester lives in Virginia with his wife and four children. He enjoys mountain biking, camping, technology, and listening to, creating, and mixing sounds of all sorts.