ISBN-10:
0131779796
ISBN-13:
9780131779792
Pub. Date:
01/19/2005
Publisher:
Prentice Hall
Hospitality Management: A Capstone Course / Edition 1

Hospitality Management: A Capstone Course / Edition 1

by Matt A. Casado

Paperback

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Overview

Hospitality Management: A Capstone Course / Edition 1

Hospitality Management: A Capstone course offers comprehensive coverage of topics taught in hospitality programs and an array of realistic operational and managerial situations and cases students are bound to find on being hired by hospitality companies. The cases are geared to prepare students for critical thinking and problem solving. The purpose of the book is to help move students out of their scholastic mode and into supervisory and managerial roles in the hospitality industry. Casado's roll-up-your-sleeves, down-in-the-trenches approach provides a practical guide to solving problems and to handling difficult operational situations. This practical, easy-to-read text:
- Features operational situations and cases that are discussion-worthy, thought-provoking, challenging, and engaging.
- Includes a chapter on career planning to assist students with thinking beyond their post-graduation positions.
- Offers a comprehensive review of major curriculum topics and provides the final coaching opportunity in operational know-how and decision making.
- Reinforces learning and allows seniors a final chance to imprint the material in their memories.
- Uses a straightforward and to-the-point style to help solidify and apply concepts.
- Presents its content in a refreshing, friendly way that departs from the typical over-academic style.
- Applies a hands-on approach to completing tasks and understanding concepts.
An Instructor's Manual is available to institutions adopting the book. Please contact: Matt.casado@nau.edu

Product Details

ISBN-13: 9780131779792
Publisher: Prentice Hall
Publication date: 01/19/2005
Edition description: New Edition
Pages: 216
Product dimensions: 7.01(w) x 9.16(h) x 0.48(d)

About the Author

Matt A. Casado is an Emeritus Professor in the School of Hotel and Restaurant Management at Northern Arizona University, Flagstaff. He is also the author of the Food and Beverage Service Manual, Conversational Spanish for Hospitality Managers and Supervisors, and Conversational Spanish Grammar for the Hospitality Classroom, published by John Wiley & Sons.
His teaching specialty is hospitality operations, and his research interest centers on higher education hospitality curriculum. A veteran of the hospitality industry, he trained in Switzerland and England before managing hotels in Spain and the United States

Table of Contents

I. INITIAL OPERATING EXPERIENCES IN HOSPITALITY.

1. Obtaining a Manager-In-Training Position.

2. Food Operations.

3. Beverage Operations.

4. Housekeeping Operations.

5. Front Office Operations.

6. Sales and Marketing Objectives.

7. Engineering Operations.

8. Controlling Hospitality Operations.

9. Hospitality Accounting.

II. MANAGEMENT EXPERIENCES IN HOSPITALITY.

10. Strategic Planning and Management.

11. Ethics and Hospitality.

12. Hospitality Communications.

13. Hospitality Organizational Behavior and Management.

14. Hospitality Leadership.

15. Hospitality Law.

Epilogue.

Glossary.

Index.

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