This book offers the initial bold attempt to present the core and vital concepts that are relevant to hospitality students, managers and stakeholders alike in a simple but systematic style to enhance both interest and knowledge acquisition. Part one traces the foundations of organizational behavior right from its roots in classical management to present day pertinent developments that impact the hospitality industry.
Part two draws from the logical progression of organizational behavior as embedded in social psychology. Vital behavioral concept from social psychology including perception, attitude, motivation, interactive dynamics,conflicts and groups are discussed.
Part three positions hospitality organization firms in the often overlooked areas such as structure, leadership, culture, communication and politics. Finally, two case studies are presented from Marriott international chain from the United States, and Serena chain in Africa and Asia.