ISBN-10:
0130990892
ISBN-13:
2900130990890
Pub. Date:
07/16/2002
Publisher:
Pearson
Hotel and Motel Management and Operations / Edition 4

Hotel and Motel Management and Operations / Edition 4

by William S. Gray
Current price is , Original price is $175.4. You
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  • Product Details

    ISBN-13: 2900130990890
    Publisher: Pearson
    Publication date: 07/16/2002
    Edition description: REV
    Pages: 412
    Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

    Table of Contents

    I. HOTEL AND MOTEL DEVELOPMENT.

    1. The History of the Hospitality Industry.
    2. Types of Hotels.
    3. Corporate Structures and Concepts of Operation.
    4. Feasibility Determination.

    II. HOTEL MANAGEMENT.

    5. Hotel Structure and Staff.
    6. Staffing a Hotel: The Personnel Department.
    7. Reservations: Systems and Operations.
    8. Sales and Public Relations.

    III. HOTEL OPERATION.

    9. The Front Office.
    10. Food and Beverage Preparation and Service.
    11. The Telephone Department.
    12. Engineering.
    13. Housekeeping.
    14. Other Departments and Sources of Income.
    15. Insurance.

    IV. HOTEL ACCOUNTING AND CONTROLS.

    16. The Uniform System of Accounts.
    17. The Organization of Accounting.
    18. Income Control.
    19. Food and Beverage Cost Control.
    20. Payroll.
    21. Accounts Payable.
    22. Credit.
    23. Financial Statement: Structure and Analysis.
    24. Franchising.
    25. Casinos.
    26. Health Spas.
    27. Trends in the Industry.
    Index.

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