This textbook offers a comprehensive view of the planning, provision and service of accommodation in hotels, hostels, hospitals and similar establishments. It covers the City and Guilds 708 (revised) and 705 Accommodation Services syllabuses, HCIMA and BTEC National Courses and endeavours to keep abreast of changes in the industry including changing trading practices and legal requirements as well as the impact of new technology.
An ELBS/LPBB edition is available.
|Publisher:||Hodder & Stoughton Educational Division|
Table of ContentsPart 1 Housekeeping: the housekeeper and the organization of the department
routine methods of work
the staffing of the department
security, safety and first aid
the housekeeper and the management of the department
budgeting and buying. Part 2 Cleaning: cleaning equipment and agents
the linen room
laundry, dry cleaning and stain removal
pests and waste disposal. Part 3 Room interiors: ceramics, glass, metals, plastics and sanitary fitments
floorings or floor finishes
beds and bedding
interior decoration (lighting, heating, ventilation and flowers)