Housekeeping Management / Edition 1 available in Hardcover
An Invaluable Text to Prepare Tomorrow's Executive Housekeepers for Today's Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager--capable of running a housekeeping department with little or no intervention from upper management. Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era--the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author's extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts, this practical, easy-to-read text:
* Covers management concepts and responsibilities
* Details structural planning for large properties, including models for staffing patterns
* Examines inventory and equipment management, characteristics of materials and supplies, linen and laundry room management, and cleaning functions
* Discusses personnel administration, including employee motivation, turnover, satisfaction, absenteeism, and cultural diversity issues
* Focuses on productivity and cost control, risk management, topical environmental issues, and hotel safety and security
Ideal for two-year or four-year programs, Housekeeping Management is an invaluable resource to help tomorrow's executive housekeepers acquire the proficiency in management and administration they'll need to succeed in the hospitality industry.
|Product dimensions:||7.78(w) x 9.45(h) x 0.93(d)|
About the Author
Matt A. Casado teaches the upper division hospitality courses and Conversational Spanish for Hospitality Managers and Supervisors at Northern Arizona University, where he has worked since 1988.Casado is a recipient of the Fulbright Senior Specialists Award and is also a member of the National Society of Minorities in Hospitality (NSMH), Council on Hotel, Restaurant and Institutional Education (CHRIE), the Modern Language Association and the Flagstaff Unified School District Curriculum Council. Casado also serves as an academic advisor to the National Society for Minorities in Hospitality Student Organization.His current research involves classroom approaches to diversity teaching and classroom anxiety in modern language students.
Table of ContentsINTRODUCTION TO HOUSEKEEPING MANAGEMENT.
Management of Lodging Operations.
The Executive Housekeeper as Department Manager.
ORGANIZATION OF THE HOUSEKEEPING DEPARTMENT.
Structural Planning of the Housekeeping Department.
Housekeeping Staffing Patterns.
TECHNICAL SKILLS MANAGEMENT.
Management of Inventory and Equipment.
Characteristics of Housekeeping Equipment and Supplies.
Laundry Room Management.
The Cleaning Function.
HUMAN RESOURCES MANAGEMENT.
Risk and Environmental Management.