How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

Paperback

$24.95
Use Express Shipping for guaranteed delivery by December 24

Product Details

ISBN-13: 9780984976447
Publisher: Future Strategies Inc.
Publication date: 09/29/2012
Pages: 234
Product dimensions: 7.00(w) x 10.00(h) x 0.49(d)

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management 5 out of 5 based on 0 ratings. 1 reviews.
ZeezLow More than 1 year ago
Have you ever call an contact centre and feel that the customer service officer is not able to help you at all? You are not alone. I often wonder how we can get the knowledge worker like the customer service officer to get things done. This book "How Knowledge Workers Get Things Done" will help. I learnt how Adaptive Case Management (ACM) offers comprehensive Business Process Management(BPM) functionality and methodology to provide more individualize customer service. There are several papers presented in the book that will throw some light on how IT systems, BPM and ACM can be integrated together to help the knowledge workers. There are also case studies to see how other companies have learnt from the ACM journey. A must read for all those interested in ACM.