How May I Help You?: Providing Personal Service in an Impersonal World

How May I Help You?: Providing Personal Service in an Impersonal World

by Stephen C. Broydrick

Hardcover

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Overview

No theories or strategies are found in these pages-just techniques that have been tested and proven in the real world of person-to-person contact. Packed with ideas customer service representatives can use immediately,this guide helps create and maintain a competitive edge.

Product Details

ISBN-13: 9781556239892
Publisher: McGraw-Hill Companies, The
Publication date: 10/15/1993
Pages: 176
Product dimensions: 6.31(w) x 9.31(h) x 0.77(d)

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