How to Collect Debts (And Still Keep Your Customers)

How to Collect Debts (And Still Keep Your Customers)


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How to Collect Debts (And Still Keep Your Customers) by David Sher, Martin Sher

Superior debt-collection strategies to prevent running out of cash--and running off customers. Great products and super sales don't mean a thing if a company can't get its customers to pay their bills. In fact, bad debt can quickly turn a healthy company into an ailing, cash-strapped company--or even a bankrupt one.

Which is why it's imperative to collect as much money as possible, as fast as possible, while still maintaining the goodwill of debtors. It's a tall order, but one that's totally feasible with the effective collection strategies outlined in this lively and important new book. Readers learn how to:

  • use collection letters, telephone calls, and personal visits
  • collect debts with limited resources
  • evaluate outside collection services
  • make debt collection a fun activity
  • negotiate win-win solutions with debtors, and more.
In addition, the book supplies practical strategies for avoiding bad debts in the first place--such as taking good credit applications, verifying the information, and ensuring that the first payment is made on time.

Product Details

ISBN-13: 9780814404874
Publisher: AMACOM
Publication date: 06/21/1999
Pages: 183
Product dimensions: 6.24(w) x 9.30(h) x 0.76(d)

Table of Contents

Section I: Attitude
1. Why You Have Bad Debts
2. What If There Were No Credit and No Bill Collectors
3. The Assumptive Attitude
4. Believe in Where You Work
5. Run an Exceptional Business
6. Treat Money as If It Were Your Own
7. Win-Win Negotiations
Section II: Speed
8. Speed!
Section III: Knowledge
9. A Walk Down the Avenue
10. Collection Letters
11. The Personal Visit
12. Telephone (Dialing for $$$)
Part I--Why People Don't Call
Part II--Before You Make That Call
Part III--How to Make a Successful Telephone Collection Call
13. What Do You Do When You Have Limited Resources?
14. LitigationÉOr Collection Agencies
15. How Do You Evaluate and Pay Outside Services
16. Make Collections Fun--Keep Score.

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How to Collect Debts (And Still Keep Your Customers) 4 out of 5 based on 0 ratings. 3 reviews.
Guest More than 1 year ago
This was a wonderful read. I enjoyed the informative stories and little lessons that the Sher brothers give. All business people should read this book.
Guest More than 1 year ago
I very much enjoyed reading this book. It was an easy read and very helpful. I urged all of my employees to read this book and they all enjoyed it. Job well done to the Sher brothers. ps the sher's backround information is pretty interesting
Guest More than 1 year ago
This book read like I was talking to my old Collection Manager. I fired him when I read a competitors book' COLLECT YOUR MONEY by Cody Flecker and applied those principles to my small business. My company was showing over 250,000 dollars in receivables, and I didn't want a folksy book to help me get out of the red. I needed practical tips from a non collection agency mentality. Flecker provided that. I needed answers not jokes. I read How to collect Debts and Still Keep Your Customers, and am not terribly