For anyone who has ever felt their voice isn't heard at work. This is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confidence, candor, and authenticity.
Too often, people avoid difficult conversations; but these discussions often need to happen to bring people together so we can all succeed.
There’s no denying that our workplaces are more diverse than ever. Age, race, gender—there are so many different perspectives and experiences being brought to the table. And the best employees and leaders know that harnessing the power of these differences will build stronger teams, ideas, and organizations. But how do we do this? If we all think, feel, and act so differently, how do we get anything done?
The first step is recognizing that these differences exist. And that they’re here to stay. We need to respect and embrace our varied viewpoints, and then we can start to communicate across (not against) them.
How to Listen and How to be Heard shows you how to bridge the conversation gap and use your unique voice to start powerful conversations. This book is about learning how to communicate with, through, and alongside what makes us different. It’s about open dialogue and practical tools that get everyone on the same page—or at least in the same room. It’s not about quick fixes or the absence of conflict; it’s about working toward authentic communication in the workplace—for managers, employees, and colleagues from all fields. It’s about remembering that we’re all here to work together.
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About the Author
Alissa Carpenter is a multigenerational workplace expert and owner of Everything’s Not Ok and That’s OK, where she provides training, consulting, and speaking services to organizations all over the world. Carpenter has delivered a TEDx talk on authentic workplace communication, and has been featured in media outlets including Forbes, ABC, FOX, and CNN Money.
Table of Contents
Part 1 The Advantages of Our Differences
Chapter 1 Putting Our Strengths into Action 7
Chapter 2 Navigating the Multigenerational Workforce 19
Chapter 3 Having Real Conversations About Diversity, Inclusion, and Belonging 37
Part II Communication Styles Matter
Chapter 4 Opening Communication, Breaking Down Silos 69
Chapter 5 Making the Most of In-Person Meetings 85
Chapter 6 Connecting a Virtual Workforce 99
Part III Change Is the Only Constant
Chapter 7 Breaking Through the Screen Barrier 115
Chapter 8 Communicating with Intention-Choosing a Medium 127
Chapter 9 Mixing Up Meetings and the Power of New Spaces 135
Part IV Be Comfortable with the Uncomfortable
Chapter 10 Working with Toxic People 153
Chapter 11 Turning Down Ideas, Not People 167
Chapter 12 Saying No and Setting Boundaries 175
Part V The Power of Relationship Building
Chapter 13 Being Present, Being Accessible 185
Chapter 14 Going Beyond the Small Talk 199
Chapter 15 Building a Culture of Trust 207
Chapter 16 Communicating Change and Embracing It 221
Humanizing Our Workplace Pledge 235