Table of Contents
Acknowledgments ix
Introduction 1
Part 1 The Advantages of Our Differences
Chapter 1 Putting Our Strengths into Action 7
Chapter 2 Navigating the Multigenerational Workforce 19
Chapter 3 Having Real Conversations About Diversity, Inclusion, and Belonging 37
Part II Communication Styles Matter
Chapter 4 Opening Communication, Breaking Down Silos 69
Chapter 5 Making the Most of In-Person Meetings 85
Chapter 6 Connecting a Virtual Workforce 99
Part III Change Is the Only Constant
Chapter 7 Breaking Through the Screen Barrier 115
Chapter 8 Communicating with Intention-Choosing a Medium 127
Chapter 9 Mixing Up Meetings and the Power of New Spaces 135
Part IV Be Comfortable with the Uncomfortable
Chapter 10 Working with Toxic People 153
Chapter 11 Turning Down Ideas, Not People 167
Chapter 12 Saying No and Setting Boundaries 175
Part V The Power of Relationship Building
Chapter 13 Being Present, Being Accessible 185
Chapter 14 Going Beyond the Small Talk 199
Chapter 15 Building a Culture of Trust 207
Chapter 16 Communicating Change and Embracing It 221
Humanizing Our Workplace Pledge 235
Notes 237
Index 240