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How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work

How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work

4.9 10
by Shari Harley

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We all know how it feels when our colleagues talk about us but not to us. It’s frustrating, and it creates tension. When candor is missing in the workplace, employees feel like they’re working in the dark. Leaders don’t know what employees really think; managers are frustrated when outcomes are not what they expect; and employees often


We all know how it feels when our colleagues talk about us but not to us. It’s frustrating, and it creates tension. When candor is missing in the workplace, employees feel like they’re working in the dark. Leaders don’t know what employees really think; managers are frustrated when outcomes are not what they expect; and employees often don’t know where they stand performance-wise.

Many of us remain passive against broken, indirect communication habits, hoping that things will miraculously improve⎯but they won’t. Not without skills and effort.

The people you work with can work with you, around you, or against you. How people work with you depends on the relationships you cultivate. Do your colleagues trust you? Can they speak openly to you when projects and tasks go awry?

Take charge of your career by taking charge of your business relationships. Make your work environment less tense and more productive by practicing direct communication. Set relationship expectations, work with people how they like to work, and give and receive regular feedback.

In How to Say Anything to Anyone, you’ll learn how to:
• ask for what you want at work
• improve all types of working relationships
• reduce the gossip and drama in your office
• tell people when you’re frustrated in a way that resonates
• take action on your ideas and feelings
• get honest feedback on your performance

Harley shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific roadmap in hand, Harley enables you to create the career and business relationships you really want⎯and keep them.

Product Details

Greenleaf Book Group Press
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Barnes & Noble
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1 MB

Meet the Author

Shari Harley started her career selling and facilitating programs for Dale Carnegie Training. She has also provided training for American Century Investments, led leadership development and succession planning for OppenheimerFunds, and taught leadership courses at the University of Denver. She holds a MA in communication from the University of Denver and a BA in psychology from Washington University in St. Louis, MO.

In 2007 Harley left her corporate career to launch Candid Culture, a training and consulting firm that seeks to bring candor back to the workplace, creating a safe haven for employees and managers to speak honestly. Shari is known globally as an engaging, funny, content-rich business speaker, trainer, and consultant. Her practical approach to making business relationships work has enabled her to speak and train throughout the United States and in Singapore, Thailand, Malaysia, India, Dubai, and Australia.

Shari has a passion for international travel and there are few places she won’t go. When not traveling, speaking, or training, Shari spends as much time as possible outside. She lives in Denver, Colorado.

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How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work 4.9 out of 5 based on 0 ratings. 10 reviews.
mdenhardt More than 1 year ago
Many of us think we are good at clearly communicating - or perhaps we deliberately avoid conflict - at home or at work. This book is chock full of healthy reminders, tips, suggestions and guidance on how to communicate - while finding the balance of knowing when to step back. Shari says "In the absence of knowledge, people fill in the gaps. Give more information than you think you need to give." Great reminder to not leave people guessing. Say what you want to say, be kind, follow-up, and stay tuned in. This is one solid example of the kinds of eye-opening and healthy reminders filled in this book to help anyone looking to create a happier work environment with the relationships we strive to create up, down, and across our organizations. This book is a MUST have to any leader looking to better manage up - or manage down. Buy this book and refer to it often!
debshap More than 1 year ago
The need for candid conversations within business is apparent. So why are so few happening? In How to Say Anything to Anyone, Shari Harley unravels this mystery and powerfully conveys both an easy to replicate formula and compelling “why” for delivering candid conversations. As a 20 year HR veteran, I have personally seen the detrimental effects that forgoing these conversations can have.It is LOADED with practical, useful, and easy to apply gems that walk you step-by-step through the process of setting up and delivering effective communications to literally anyone! This book is a must read for employees who want to excel in their current role and stand out from the pack, new employees and hiring managers who want start things off on the right foot, managers who want to ensure their team’s success, and in turn, their own, leaders or team members who have ever been challenged with giving feedback that makes a difference, and sales people who want to impact their bottom line. While I am aware that the book was written for application within a business setting, I found my thoughts drifting to those conversations that were still outstanding with my brother, my friends, my parents or my boyfriend. I could see how using these tools and principles within my own personal relationships would have a significant impact. The truth of the matter is - How to Say Anything to Anyone is a fitting title and is a must read for ANYONE who wishes to make ANY relationship productive.
CENY More than 1 year ago
Very helpful advice in dealing with co-workers: be direct and ask questions about what they're looking for, and how they perceive you. Plus, the "meat" in this book is a greater part of the book than most of these types of books; the author doesn't babble on about the author; the author instead fills the book with practical advice.
Anonymous More than 1 year ago
This book is a must read for all HR professionals and people-managers. We can all learn something to apply to our working relationships as employees as well. Shari's book is very accessible; through her use of real-life examples and recommendations of how to implement her ideas at the workplace - readers have the opportunity to take full advantage of her wisdom. Buy it, read it, use it and share it!
SteveKessler More than 1 year ago
Shari presents lots of great advice on how to use candor in the work place in a well written and easy to understand book. This is a must read for people who work in environments where they need to interact with others.
laurrett More than 1 year ago
I have been in management positions for many years. This is the first book in a long while I have found that provides specific and actionable information that can be practices and used. My direct reports feel more comfortable giving hard messages to their agents. I highly recommend this book!
Anonymous More than 1 year ago
Messi10 More than 1 year ago
Shari Harley has created a masterpiece, a book that finally lays out in clear steps how to have the conversations that people dance around. More than just the "how to", How to Say Anything to Anyone provides a clear picture of why each of us should and must have these conversations. We're not doing anyone (least of all ourselves) any favors by not confronting behaviors and beliefs that stop us from becoming the best person, parent, partner or professional that we can be. This book is the proverbial needle in the haystack, unique wisdom amidst a plethora of communication books.
Anonymous More than 1 year ago
I loved this book. It offers practical, common sense solutions to manage interpersonal conflicts that you are bound to encounter dozens of times a year. The book provides step by step instructions on how to foster relationships so that conversations to make your needs heard, even ones that are downright awkward, are quick, to the point, and effective. And often, almost painless. As I read this, I thought of how unnecessarily agonizing I had made difficult conversations. No more. After reading this book, I am confident that I'll be able to ask a colleague to refrain from cooking fish in the office kitchen to telling a senior person to stop gossiping around me. Without fear, hesitation, or unnecessary apology. Great for those starting the workforce, as well as those who find themselves burdened by annoying, difficult, or energy sucking people.
amyb1 More than 1 year ago
What seems so simple is so often forgotten. Most of the problems that I come across in the workplace have to do with a lack of good communication. As a human resource manager, I am often hearing managers tell me all of the reasons they want to terminate someone. Then I ask them the magical question - "Have you told them that you have concerns?" That's when the entertainment sets in for me. I see them squirm and wiggle in their chair and start looking out the window as they say "well, kinda." That's when I grab Shari's book and hand it to them. Shari gives great advice and tips on how to have the tough conversations with others. She also does a great job in giving real life examples to truly demonstrate why it is so important to have good communication and basic understanding of co-workers needs. I keep her book on my desk as a reminder to not make assumptions about people and to actually get up and talk to people. This book will change your life!