Table of Contents
Preface Donna Dale Carnegie xiii
How This Book Was Written-and Why Dale Carnegie xix
Nine Suggestions on How to Get the Most Out of This Book xxvii
Part 1 Fundamental Techniques in Handling People
1 "If You Want to Gather Honey, Don't Kick Over the Beehive" 3
2 The Big Secret of Dealing with People 21
3 "He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way" 35
Part 2 Six Ways to Make People Like You
1 Do This and You'll Be Welcome Anywhere 55
2 A Simple Way to Make a Good First Impression 69
3 If You Don't Do This, You Are Headed for Trouble 77
4 An Easy Way to Become a Good Conversationalist 87
5 How to Interest People 99
6 How to Make People Like You Instantly 105
Part 3 How to Win People to Your Way of Thinking
1 You Can't Win an Argument 121
2 A Sure Way of Making Enemies-and How to Avoid It 129
3 If You're Wrong, Admit It 141
4 A Drop of Honey 149
5 Get the Other Person Saying "Yes, Yes" Immediately 157
6 The Safety Valve in Handling Complaints 165
7 How to Get Cooperation 173
8 A Formula That Will Work Wonders for You 179
9 What Everybody Wants 183
10 An Appeal That Everybody Likes 191
11 The Movies Do It. Advertisers Do It. Why Don't You Do It? 197
12 When Nothing Else Works, Try This 201
Part 4 Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
1 If You Must Find Fault, This is the Way to Begin 209
2 How to Criticize-and Not Be Hated for It 215
3 Talk About Your Own Mistakes First 219
4 No One Likes to Take Orders 223
5 Let the Other Person Save Face 227
6 How to Spur People On to Success 231
7 Give a Dog a Good Name 237
8 Make the Fault Seem Easy to Correct 243
9 Make People Glad to Do What You Want 249
Appendix: A Shortcut to Distinction Lowell Thomas 255
Index 277
