How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives

How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives

by Lewis S Eisen
How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives

How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives

by Lewis S Eisen

Paperback(3rd ed.)

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Overview

Often organizations claim to hold "respect for others" as a core value, but when you look at their policy documents, the story is different. Whether they call them "policies," "standards," or simply "rules," too often they sound like a sergeant barking orders at the troops. That tone of voice might have been acceptable in the past but it is not effective in today's workplace.

As you update your corporate, administrative, and operational policies to meet changing times, this book invites you to rethink how you draft rules. It shows you how to

- organize and reduce the length of policy instruments

- sound strict without sounding dictatorial or combative

- eliminate negative messaging

- choose words that encourage compliance, and

- reduce the time required for drafting and approval.

Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past.

Well-written rules invite engagement. They are positive and helpful, focusing on targets and collaboration rather than prohibitions and punishments. A few improvements can make your policies easier to follow, enforce, and audit.


Product Details

ISBN-13: 9781988749068
Publisher: Pixley Press
Publication date: 10/09/2020
Edition description: 3rd ed.
Pages: 188
Product dimensions: 6.00(w) x 9.00(h) x 0.40(d)

About the Author

Lewis S Eisen, B.A., J.D., C.I.P. runs workshops on drafting policies, directives, and guidelines to be clear, concise, and respectful. He has practised law, been a technology consultant, and been a policy writer at the level of the federal government. His approach to drafting rules that don't sound bossy has been adopted by groups at organizations across the US, Canada, and the UK.

Table of Contents

Introduction

Chapter 1 - The Costs of Bad Rules

Chapter 2 - Policy Basics

Chapter 3 - Policy Instruments

Chapter 4 - Organizing Authorities

Chapter 5 - Policy Statements

Chapter 6 - Promoting Respect

Chapter 7 - Being Helpful

Chapter 8 - Must, May, and Should

Chapter 9 - Standards

Chapter 10 - Codes of Conduct

Chapter 11 - Packaging

Chapter 12 - Drafting Tips

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