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Human Competence / Edition 1

Human Competence / Edition 1

by Thomas F. Gilbert


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Product Details

ISBN-13: 9780787996154
Publisher: Wiley
Publication date: 03/09/2007
Series: Essential Knowledge Resource Series
Edition description: Tribute Edition
Pages: 416
Sales rank: 1,224,911
Product dimensions: 6.38(w) x 9.13(h) x 1.46(d)

About the Author

Widely held as the "father of performance improvement," Dr. Gilbert's work continues to be integral to workplace performance professionals around the world. A long-time leader in his field, Dr. Gilbert was voted the first Honorary Life Member of the International Society for Performance Improvement.

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Table of Contents



Part One: The Leisurely Theorems.

1. A Leisurely Look at Worthy Performance.

2. Measuring Human Competence.

3. The Behavior Engineering Model.

Part Two: Models of Performance Analysis.

4. The Performance Matrix.

5. Troubleshooting Performance.

Part Three: Policies, Strategies, and Tactics.

6. Information and Competence.

7. Knowledge Policy at Work.

8. Knowledge Policy at School.

9. Knowledge Strategies and Tactics.

10. Motivation and Human Capital.

Part Four: Theoretical Considerations.

11. Performance Engineering in Perspective.

Appendix: An Application of Performance Engineering.


Case History Index.

What People are Saying About This

From the Publisher

"Human Competence stands not only as a tribute to Tom'sgenius, but also as the best single source of ideas aboutperformance technology. It is a 'must have' for anyone seriousabout changing the performance of individuals ororganizations."
—Dick Lincoln, Centers for Disease Control

"Human Competence is the crowning achievement of a mostremarkable man. But more than that, it is the performancetechnologist's foundation. Read it with zest, but read it with theintent of learning as much as you possibly can."
—Odin Westgaard, Hale Associates

"Tom's work has given me the framework to help others in apowerful way—it is a big part of my message of respecting andvaluing people at work."
—Elizabeth Guman, Performance Insights

"Human Competence is a must read for anyone wishing tobecome a true performance improvement professional."
—Peter Dean, University of Tennessee at Knoxville

"Among the ideas bulging from this classic work: performanceexemplars, potential for improving performance,behavior-accomplishment distinction, performance matrix, ACORNtroubleshooting test, performance audits, states, Worth = Value -Cost, knowledge maps, mediators, and job aids. The greataccomplishments he left behind will continue to profit behavioranalysis and performance improvement for a long, long time."
—Ogden Lindsley, Behavior Research Company

"Human Competence is probably the most borrowed and leastreturned book in my library. It's good to have it in print oncemore, so that I can keep replacing it, and rereading it for newinsights from the original master of HPT."
—Rob Foshay, TRO Learning, Inc.

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