Human + Machine: Reimagining Work in the Age of AI

Human + Machine: Reimagining Work in the Age of AI

Human + Machine: Reimagining Work in the Age of AI

Human + Machine: Reimagining Work in the Age of AI


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AI is radically transforming business. Are you ready?

Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now--in software that senses what we need, supply chains that "think" in real time, and robots that respond to changes in their environment. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on?

In Human + Machine, Accenture leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization--whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly--or to completely reimagine them. AI is changing all the rules of how companies operate.

Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability, as well as what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader’s guide" with the five crucial principles required to become an AI-fueled business.

Human + Machine provides the missing and much-needed management playbook for success in our new age of AI.

The authors' goal in publishing Human + Machine is to help executives, workers, students and others navigate the changes that AI is making to business and the economy. They believe AI will bring innovations that truly improve the way the world works and lives. However, AI will cause disruption, and many people will need education, training and support to prepare for the newly created jobs. To support this need, the authors are donating the royalties received from the sale of this book to fund education and retraining programs focused on developing fusion skills for the age of artificial intelligence.

Product Details

ISBN-13: 9781633693869
Publisher: Harvard Business Review Press
Publication date: 03/20/2018
Pages: 264
Sales rank: 459,732
Product dimensions: 6.40(w) x 9.30(h) x 1.20(d)

About the Author

New York City–based Paul R. Daugherty (@PaulDaugh) is the Chief Technology and Innovation Officer of Accenture. He leads Accenture's AI initiatives, as well as its R&D facilities around the world. San Francisco–based H. James (Jim) Wilson (@HJamesWilson) is Managing Director of Information Technology and Business Research at Accenture Research. He is the coauthor of What's the Big Idea? Creating and Capitalizing on the Best Management Thinking (Harvard Business Review Press).

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Table of Contents

Introduction: What's Our Role in the Age of AI? 1

Part 1 Imagining a Future of Humans + Machines . . . Today

1 The Self-Aware Factory Floor: Al in Production, Supply Chain, and Distribution 19

2 Accounting for Robots: Al in Corporate Functions 45

3 The Ultimate Innovation Machine: Al in R&D and Business Innovation 67

4 Say Hello to Your New Front-Office Bots: Al in Customer Service, Sales, and Marketing 85

Part 2 The Missing Middle: Reimagining Processes with Al

Part 2 Introduction 105

5 Rearing Your Algorithms Right: Three Roles Humans Play in Developing and Deploying Responsible Al 113

6 Super Results from Everyday People: Three Ways Al Unleashes New Levels of Productivity 135

7 A Leader's Guide to Reimagining Process: Five Steps to Getting Started 153

8 Extending Human + Machine Collaboration: Eight New Fusion Skills for an Al Workplace 183

Conclusion: Creating Your Future in the Human + Machine Era 207

Postscript 215

Notes 217

Index 229

Acknowledgments 243

About the Authors 247

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