Human + Machine: Reimagining Work in the Age of AI

Human + Machine: Reimagining Work in the Age of AI

by Paul R. Daugherty, H. James Wilson


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Product Details

ISBN-13: 9781633693869
Publisher: Harvard Business Review Press
Publication date: 03/20/2018
Pages: 264
Sales rank: 85,889
Product dimensions: 6.40(w) x 9.30(h) x 1.20(d)

About the Author

New York City–based Paul R. Daugherty (@PaulDaugh) is the Chief Technology and Innovation Officer of Accenture. He leads Accenture's AI initiatives, as well as its R&D facilities around the world. San Francisco–based H. James (Jim) Wilson (@HJamesWilson) is Managing Director of Information Technology and Business Research at Accenture Research. He is the coauthor of What's the Big Idea? Creating and Capitalizing on the Best Management Thinking (Harvard Business Review Press).

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Table of Contents

Introduction: What's Our Role in the Age of AI? 1

Part 1 Imagining a Future of Humans + Machines . . . Today

1 The Self-Aware Factory Floor: Al in Production, Supply Chain, and Distribution 19

2 Accounting for Robots: Al in Corporate Functions 45

3 The Ultimate Innovation Machine: Al in R&D and Business Innovation 67

4 Say Hello to Your New Front-Office Bots: Al in Customer Service, Sales, and Marketing 85

Part 2 The Missing Middle: Reimagining Processes with Al

Part 2 Introduction 105

5 Rearing Your Algorithms Right: Three Roles Humans Play in Developing and Deploying Responsible Al 113

6 Super Results from Everyday People: Three Ways Al Unleashes New Levels of Productivity 135

7 A Leader's Guide to Reimagining Process: Five Steps to Getting Started 153

8 Extending Human + Machine Collaboration: Eight New Fusion Skills for an Al Workplace 183

Conclusion: Creating Your Future in the Human + Machine Era 207

Postscript 215

Notes 217

Index 229

Acknowledgments 243

About the Authors 247

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