ISBN-10:
0471110566
ISBN-13:
2900471110568
Pub. Date:
02/28/1996
Publisher:
Wiley
Human Resource Management in the Hospitality Industry / Edition 1

Human Resource Management in the Hospitality Industry / Edition 1

by Frank M. Go

Hardcover

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Overview

Human Resource Management in the Hospitality Industry / Edition 1

Provides students with the essential tools to successfully manage and implement effective human resource strategies. Emphasizing people management and service delivery, the text includes strong pedagogical features--objectives, case studies, simulations and exercises.

Product Details

ISBN-13: 2900471110568
Publisher: Wiley
Publication date: 02/28/1996
Edition description: New Edition
Pages: 352
Product dimensions: 6.50(w) x 1.50(h) x 9.50(d)

Table of Contents

Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.

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