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Cengage Learning
Human Services Agencies : An Orientation to Fieldwork / Edition 1

Human Services Agencies : An Orientation to Fieldwork / Edition 1


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This practical and personal guide alerts readers to the real-world issues of agency settings—helping them make the most of their agency experience. The authors introduce readers to the most salient issues in the field and facilitate the process of professional skill building and introspection that is necessary in becoming an effective helper. Case examples and exercises support and guide readers through a variety of settings, client populations, and ethical and legal issues.

Product Details

ISBN-13: 9780534349288
Publisher: Cengage Learning
Publication date: 09/28/1997
Edition description: Older Edition
Pages: 288
Product dimensions: 8.57(w) x 10.98(h) x 0.59(d)

About the Author

A husband and wife team, Randy and Lupe both possess the wonderful combination of teaching skills and hands-on practice experience. Both authors have a Master's Degree in Social Work from the University of Southern California, and are members of the Society of Clinical Social Workers and National Association of Social Workers. Randy is also an active member of NOHSE (National Organization of Human Service Educators). They are both lecturers in the Human Services program at California State University, Fullerton, where they have taught practicum, fieldwork and internship classes for the past 18 years. Randy and Lupe are both licensed clinical social workers who also work full-time in the Department of Psychiatry at Kaiser Permanente and have a small private practice.

Table of Contents

1. Introduction to Fieldwork in Human Services Human Services Defined / Human Service Workers / The Importance of Values / Self-Awareness 2. Agency Systems and Policies Understanding Your Social Service Agency / Systems Theory / Agency Policies and Practices 3. How to Make the Most of Your Agency Experience Fieldwork / Taking an Active Stance / Supervision / Pathways to a Human Service Position 4. The Helping Process Helping / Approaches to Working in Human Services / Effective Helping Approaches / An Overview of Problem-Solving Models / An Integrated Approach: The AGATE Model / Develop Your Own Style and Approach 5. The Diversity of Human Services Views of Diversity / Diversity: The Need for Self-Awareness / Developing a Solid Knowledge Base / Skill Application / Diversity in Agencies 6. Ehtical and Legal Issues Ethical Decision Making / Informed Consent / Confidentiality / Special Ethical Issues 7. The Challenges of Working in Human Services Personal Challenges / Organizational Challenges / Environmental Challenges / Coping Strategies 8. Interpersonal and Professional Relationships Effective Communication and Conflict Resolution / Personal Relationships / Relationships with Colleagues / Relationships with Administrators / Relationships with Agency Staff / Professional Relationships in the Community 9. Keeping Alive in Agency Settings Advantages of Working in Agencies / Major Sources of Stress / Burnout Epilogue / References / Index (Each chapter ends with a Concluding Exercise.)

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