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Even the most carefully planned organizational changes can fail ifindividuals are not taken into consideration. The Human Side ofChange is a step-by-step action plan for the change process thattakes full advantage of an organization's greatest resource: itspeople. From planning to implementation to behavior change, TimothyJ. Galpin shows how a well-orchestrated approachone that paysattention to the soft side aspects of the processcan make the difference between change forthe better and no change at all.Drawing on a decade of consulting experience with businesses andgovernments around the world, Timothy J. Galpin outlines anine-step process for effectively combining the human and technicalsides of change for successful mergers, downsizing, andrestructuring. The Human Side of Change offers managers, frontlinesupervisors and human resource professionals valuable tools,techniques, and examples to help them gain support for change atall levels of an organization. With numerous charts, graphs, and aglossary of change-management terms, this book is both an idealblueprint and an accessible quick reference for the implementationof stable and sustained transformation.
About the Author
TIMOTHY J. GALPIN is President of Integration Partners, LLC, in Dallas, Texas. He began his professional career after earning a Ph.D. degree in organization development at U.C.L.A. and has since amassed extensive experience in both industry and consulting in North and South America, Asia, and in Europe. He is also the author of two other books, Making Strategy Work and The Complete Guide to Mergers and Acquisitions, both from Jossey-Bass.
Table of Contents
Introduction: The Change Management Process.AT THE STRATEGIC LEVEL: ORGANIZATIONWIDE CHANGE MANAGEMENTIMPERATIVES.Teams: Building the Infrastructure for Effective Change.Communications: Beating the Grapevine with an Open Two-WayStrategy.Culture: Managing All the Components.Leadership: Developing the Key Attributes for Leading Change.AT THE GRASSROOTS LEVEL: IMPLEMENTING AND SUSTAINING CHANGE.Set Goals.Measure Performance.Provide Feedback and Coaching.Be Generous with Rewards and Recognition.Conclusion: The Tough Questions of Change Management.Appendixes: The Change Managers Toolkit.Appendix A. Strategic Toolkit.Appendix B. Implementation Toolkit.Appendix C. Glossary of Terms.Appendix D. Recommended Readings.