The Human Side of Outsourcing considers outsourcing from both management and staff perspectives. The book includes chapters on cultural and individual differences, the life-cycle approach, best practices, and recruitment, as well as featuring informative case studies from the field. Practitioner-focused but with a strong foundation in theory and research, this is a valuable resource for organizational psychologists and consultants, as well as human resource professionals, managers, and executives.
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Table of Contents
List of Figures and Tables.
List of Contributors.
Part I Outsourcing in Practice.
1 Introduction (Stephanie J. Morgan).
2 The Client Side – Retained Organization (Irvine Caplan).
3 Outsourcing – A Provider’s Tale (Simone Hemingway).
4 Sourcing for Outsourcing (Yvonne Williams).
5 Experiencing Cultures: An Automotive Engineer in the Middle Kingdom – Lessons in Life (Ian Pogson).
Part II Theory and Evidence.
6 Introduction to Theory and Evidence (Stephanie J. Morgan).
7 The Context and Narrative of Outsourcing (Royston Morgan).
8 Cultural Differences in Outsourcing (Brigitte Cobb).
9 Establishing Trust in Virtual Teams (Alex Watts).
10 Knowledge Transfer and Knowledge Sharing (Richard Blakeley and Stephanie J. Morgan).
11 The Experience of Outsourcing Transfers – A Life-Cycle Approach(Royston Morgan).
12 Downsizing, Stress and Forgiveness: A US Perspective (Jan Aylsworth).
13 Transitioning and the Psychological Contract (Stephanie J. Morgan).
14 Conclusion: Towards a Model of Responses to Outsourcing (Stephanie J. Morgan).