Companies are constantly looking for new ides for improving the customer experience. The place to start is with the front-line people that interact with the customers every day. Ideas at Work provides real solutions to real problems based on real experiences. Executives, managers and agents will find powerful ideas that have transformed organizations at every level.
|Publisher:||Insight Publishing Company|
|Product dimensions:||6.00(w) x 8.80(h) x 0.40(d)|
About the Author
Scott O. Thomas, a Senior Partner with Tamar Partners Corporation, provides enterprise consulting services and training to Fortune 1000 organizations. Scott forms relationships with the people he does business with based on trust, integrity and a proven track record. Scott's philosophy is that the "person" is the cornerstone of every business and every business transaction - internal and external. He connects with the clients so they can connect with their customers through their employees. Scott's client list includes The North Texas Toll way Authority, Delta Airlines, Dell and others. Scott is a featured speaker at national and international conferences, motivational seminars, and corporate workshops